This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient but you’re on your own. This hotel is somewhat dated and I noticed that the carpets were stained. The bed was okay, but the "fully equipped kitchen” was misleading since there were no pans or plates or utensils of any kind. They had no breakfast or coffee because they “hadn’t gotten a shipment in.” I liked the price compared to other nearby hotels and it is only a 1/2 mile from MD Anderson so you can walk to appointments.
Business response:
Dear Evelyn, Thank you for choosing us and sharing your experience. We are glad you had a pleasant stay but are disappointed knowing we did not meet every expectation. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests. We will address your concerns with the appropriate individuals for improvement. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserveSincerely,Hotel Management
March reservation This stay was for a medical appointment. There were several roaches in the room and vagrants outside the hotel. When getting ready the morning of the appointment, there was no one at the front desk and one of the vagrants got in. Not happy with this.
Business response:
Dear Jackie, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a better experience. Thank you! Sincerely,Hotel Management
The front desk manager is great … always nice to meet with happy person after long tiresome drive
It’s all about location. This hotel is within the campus of MD Anderson medical complex. It is neat and clean and in good repair. They have a small kitchenette but no cups, plates or utensils. The bed was comfortable but the top blanket was very thin for my liking. Overall, while lacking those little extra touches, if I was going to MD Anderson on a budget, I would recommended it.
Business response:
Dear Craig, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,715 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.