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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff were a mixture of friendly ones and unhelpful ones. The "breakfast" were just coffee and most of the time with just muffins. And for the last week of my stay (April/23), there was no food, only coffee!
Business response:
Dear Peter, Thank you for being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our breakfast didn't meet your expectations. We will certainly pass along your feedback to the team to serve the mentioned menus to every guest. Thank you again for your feedback, and we look forward to welcoming you back soon for a flawless experience. Sincerely,Hotel Management
Everything was fine. I didn't spend much time on the property. I was disappointed that there wasn't breakfast, but I didn't mind dinning out.
Business response:
Dear Zachery, Thank you for sharing your review at Extended Stay America. We are pleased to know everything went great during your time with us, except for breakfast. We apologize for any miscommunication or not informing you about our grab-and-go breakfast. We have noted your concern, and it will be addressed with our front desk staff to be more effective in giving information regarding this issue. Thank you for your feedback, and we look forward to your next visit.Sincerely,Hotel Management
Never received the grab and go breakfast
Business response:
Dear Allan, Thank you for being a guest in our hotel and sharing your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope this did not take away from an otherwise great visit. We hope you will stay with us again soon!Sincerely,Hotel Management
Hotel was perfect for overnight stay. There was no breakfast which was a bummer but overall not a bad stay
Business response:
Dear Courtney, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's excellent you enjoyed your stay and that our property met all your expectations! However, we are sorry for your breakfast concerns, and your comments are shared with the concerned team for improvement. Please revisit the next time you are in the area. Sincerely,Hotel Management
Great location for those accessing medical center hospitals. Hotel is ok, but rather dated, rooms seem older and not as well kept up, carpets in halls need replacing, musty feel to the place, desk not always staffed.
Business response:
Dear Robert, Thank you for selecting our hotel and taking the time to write a review. While we are pleased that you loved the convenience of our location, we are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you o... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,715 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.