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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Algae filled pool They had a pool, but it was full of algae and closed. It would be nice to know that type of thing. Not really sure when the pillows were purchased, late 70's possible 80's. My fidge would clank and make noise that would wake us up.
Business response:
Mark, thank you for choosing our hotel. We apologize for the maintenance and cleanliness issues you faced during your visit. Please be assured that we will discuss your feedback with the appropriate teams in an effort to enhance our guest experience going forward. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are grateful for your patience. It was a pleasure to have you a... read more
The room was clean but I saw some baby roaches on the floor and on the sink. My husband woke up with couple of bug bites on his back and one on his arm.
Business response:
Trinidad, thank you for choosing Extended Stay America. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
The stay was fine until check out. Noone was at the front desk at 6:45 and no coffee had been made. I had an appointment at 7 so i had to leave. I left my key on the counter.
Business response:
Dear Pam, thank you for choosing Extended Stay America. We are glad that you have enjoyed most aspects of our hotel. However, we are sorry for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon. Sincerely, Hotel Management
Don’t stay!!!! The only good thing about the room was It’s spacious. We had to go to the office twice because the keys didn’t work. We got in the room and it smelt a little mildewed. The bathroom didn’t look like it had been cleaned. There was hair in the shower and all over the floor. There was 2 BIG HOLES in the bathroom door. I’ve never left a review but I was very disappointed for paying $147.00 for a crappy looking room.
Business response:
Bryan, thank you for choosing our hotel. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We are grateful for your comments and your patience. It was our pleasure... read more
Walking distance to MD Anderson Cancer Center My family stayed here due to its proximity to MD Anderson Cancer Center. The staff was very friendly. Our room was very clean. My Only complaints are that the sofa in our room was visibly worn with a few tears on it and the shower room the condensation builds up on the walls and ceiling while using the shower. The exhaust fan being on did not help. Otherwise a great place to stay one night and we utilized the gym.
Business response:
Dear Bernadette, thank you for choosing Extended Stay America. We are glad you have enjoyed most aspects of our hotel, especially our location. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,622 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.