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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower did not work, hair dryer was broken. Staff gave me another hair dryer to use, but had to take a bath with my foot on stopper
Business response:
Pamela, thank you for taking the time to review your stay. We are happy your overall visit was enjoyable and that you liked our attentive associates. However, we are sorry for the issues you had with our amenities. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your n... read more
Wonderful people at front desk. The employees were super good to me. Overall was a good stay. Would wish for housekeeping to pick up and bring new towels and bedding daily instead of having to bring used towels down and get fresh yourself.
Nice but oou As I was laying in bed drinking my coffee a roach ran across my covers.
Business response:
Diana, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Houston Trip This place was marginal. Did have easy parking but no restaurants open in the immediate area. Cleanliness was fair. Pool was closed, looks like it had been for awhile. Stayed in a suite. The room only had four towels and when asked for more for the six of us they said they normally do not give more towels? I did get two more so we all could take a shower. The bathroom was very small. There was no bedding for the pull out bed, had to ask to get it. Very limited TV channels. On check in was told there would be a b... read more
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Good stay Excellent service.
Liked the cleanliness
Business response:
Nayela, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,622 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.