This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money Well at first glance it looked like a pretty nice hotel. Well then there were stains all over the carpet and the bathroom vinyl looked as if someone just laid it over the old flooring. Our bed was extremely uncomfortable and the pillows were flat. I probably had the worst sleep those few days we were there. The pool was closed and green. Parking was awful, and the door to get in from the back was broken. Our neighbors beside us and across from us left there doors open and where loud all...night...long. We... read more
Business response:
Matthew, thank you for taking the time to post your review. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you wil... read more
I like everything except after 1day they stop clean up the room , I ask why, they say I have to stay 14 days, otherwise they will not clean up the room that’s Extend hotel stay Policy, which I ever heard before, I only stay 2 nights.
Business response:
Binh, thank you for sharing your review. While we are glad your overall visit with us was pleasant, we regret your disappointment with our housekeeping policy. Please know our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, kindly know that our front desk is always happy to arrange these specifics. We hope you stay with us again the next time you are in the area. Sincerely, Hotel Management
The AC units at times did not blow as hard as have seen at other locations and one of the rooms had a strange odor which they did chang us out of to another room. Also if your rooms have working kitchens we need some supplies to work with.
Business response:
Dear Kevin, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you enjoyed most aspects of our hotel. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
When we walked into the room, it smelled like RAID and we found 3 dead cockroaches in the bathroom. The staff was friendly.
Business response:
Jennifer, thank you for evaluating your stay. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We truly regret the inconvenience this caused and are grateful for your patience. On a positive note, we are glad you liked the service from our staff. We do hope you will stay with us another time so we can... read more
Peaceful Nice size room. Sofa bed needs replacement Staff was friendly, courteous and helpful
Business response:
Bernadette, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you liked your spacious suite and also the service from our staff. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Toilet. Seat was loose, every time I sat toilet wobbled. Bug was crawling across bedspread. Staff are friendly and helpful
Business response:
Dear Pamela, thank you for the terrific comments about our team. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our sincere apologies that issues inconvenienced you in your bathroom. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we ar... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,622 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.