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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hall traffic was very loud. In the past, I have been at the end of the hall. I prefer this. I also prefer 2nd floor which is walkable using the stairs. Next time, I will call first to request this.
Business response:
Dear Pam, thank you for your choosing our hotel once again. Your return business is the best compliment we can receive. However, we are sorry for the disappointment you had which kept your stay from being perfect. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We look forward to welcoming you soon for a flawless stay. Sincerely, Hotel Management
Loved the location
Business response:
Dear Michael, thank you for the lovely review. We are so glad our location worked well for you. We strive to provide all our guests with an exceptional stay. We look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Room was clean and inspected by manager before I went in, staff very friendly, but does not have much for a breakfast.
Business response:
Dear Michael, thank you so much for this excellent review. We are glad that everything went great during your stay and that we made for a memorable experience. Thank you especially for recognizing our devoted staff, as they truly love to deliver exceptional hospitality to each guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Hotel smelled. No bed covering for the sofa bed. Sofa bed very uncomfortable. Had to go downstairs to ask for everything Staff indicated coffee would be served from 6a to 9p. After 6a before coffee was set up. Staff had unfriendly attitudes except the staff that checked us out.
Business response:
Dear Guest, thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels. Sincerely, Hotel Management
Location to the hospitals. Friendliness of staff.
Business response:
Dear Staci, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you had an enjoyable, comfortable stay, and our location close to the hospital was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
It was a good night
Business response:
Jason, our gratitude for taking the time to review your stay with us. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not worth the money Well at first glance it looked like a pretty nice hotel. Well then there were stains all over the carpet and the bathroom vinyl looked as if someone just laid it over the old flooring. Our bed was extremely uncomfortable and the pillows were flat. I probably had the worst sleep those few days we were there. The pool was closed and green. Parking was awful, and the door to get in from the back was broken. Our neighbors beside us and across from us left there doors open and where loud all...night...long. We... read more
Business response:
Matthew, thank you for taking the time to post your review. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you wil... read more
I like everything except after 1day they stop clean up the room , I ask why, they say I have to stay 14 days, otherwise they will not clean up the room that’s Extend hotel stay Policy, which I ever heard before, I only stay 2 nights.
Business response:
Binh, thank you for sharing your review. While we are glad your overall visit with us was pleasant, we regret your disappointment with our housekeeping policy. Please know our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, kindly know that our front desk is always happy to arrange these specifics. We hope you stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,715 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.