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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nasty hotel This hotel is a joke its nasty and dirty. The carpet looks like it has never been cleaned. The appliances look like they from 1970. I was afraid to turn them on for fear they might blow up. Front cover fell off the air conditioner unit (not kidding). Only good part about the trip is the hotel did not screw up the reservation and the front desk did print our my boarding pass for when I left (that was the best part). Overall bad experience would not stay again.
Bad choice This was my first time staying in an Extended Stay America hotel. We booked the deluxe suite and I honestly didn't have high expectations, but man, this hotel was an utter disappointment. The carpet in the rooms is old, and te rooms are not clean at all. We found trash behind the sofa bed, and the kitchen counters and utensils were all sticky and very limited anyways. And they charge you $10 if you want to have the room "cleaned". The staff was friendly only whenever they felt like it. Most of the time they were j... read more
Business response:
Dan – Thank you for your recent of your stay. I sincerely apologize for your experience including the level of professionalism displayed by some of our staff members and the level of cleanliness in your room. I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee.... read more
Dirty Won't stay here again. The hotel overall just had a dirty feel about it. The hallways had a terrible smell to them and the rooms weren't much better.
Business response:
Justin - Thank you for your recent review of your stay. Please accept our sincerest apologies for the odors and level of cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Needs a full renovation I figured from past experience that the hotel would smell funny because of everyone having a kitchen in their room, but this one has a really powerful smell on every floor, but especially the 3rd which we were on. The carpets felt like they had not been shampoed for a very long time, and the areas around the bed by the a/c unit looked unvacuumed. The bed was completely worn out and very uncomfortable.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the smell and cleanliness of your room did not meet your expectations. I will meet with our housekeeping staff to ensure that these problems don’t occur in the future. As well, I am sorry to hear that you found your bed to be worn and uncomfortable. Your comments will be useful as we continue to improve our guest experience. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
-noisy refrigerator , noisy room , no shampoo , no ice , breakfast area has three chairs only , the hallway smells like a restaurant kitchen.
Business response:
Thank you for your recent review of your stay. I am so disappointed that you found our breakfast area seating less than ideal. Please accept my apology. In response to your feedback, I am training my front desk staff to explain to guests that shampoo is available at the front desk. Your additional concerns are also being addressed to ensure your experience is not repeated. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're ... read more
Not what we expected at all! The description said there would be a pull out couch in each room. There was not! Therefore, my son had to sleep with us in a full size bed, which was uncomfortable. The first room we had the Window wouldn't close and the screen was coming off (we were on the first floor). I told the front desk, they said someone would come look at it. They never came. I had to call them again because we were leaving to dinner. When she finally came she had to move us to another room because it would not close. T... read more
The service from staff was great. The room didn't have a pleasant smell when I walked in. The carpet seemed to give off a bad oder. The bathtub had hair in the drain which is overall disgusting. The bed linen on the bed was dirty. The comforter was dirty it had stains and dirt spot on it. I would never stay there again. Who wants to sleep in a dirty hotel.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.