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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was a bit below standard. A/C is right next to bed, with less than 6 inches between bed and unit. Makes for an uncomfortable sleep - cold legs as no way to avoid A/C.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
ONLY IF YOU WANT TO AVOID TRAFFIC If you want to save some money, and hate the traffic after attending a concert at the NRG Park, this is a good place for you to stay, other than that... THE STAFF Staff is not very friendly, we arrived late at night after a long driving and the Front desk person was not very friendly and she did not activateour keys correctly, so we had to come back downstairs so she could fix it. She did not mind explaining how the key was sopposed to be used to open the main door, and even when she saw me ... read more
Business response:
Yadira, please accept our sincere apology for the inconvenience and less than the favorable experience you had at our hotel. We're very sorry our service and cleanliness levels did not meet your expectations and that our we fell short of responding to your needs. We will be working with the appropriate individuals to see where we fell short and to ensure it does not happen again. Thank you for bringing this to our attention. We hope you will give us another opportunity to serve you better. Sincerely, General Manager
Business response:
On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Very Slow check in (manager) Rooms are very dirty rude staff
Business response:
Please accept our sincere apology for not living up to your expectations during your visit. I am sorry that we were not attentive to your needs and that the lack of responsiveness affected your stay with us. I have shared your concerns with the respective teams and we are reviewing our procedures to determine what we can do to make sure it doesn't happen again. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
bad smell, bad kitchen ,small bed ,expensive the bed was very small they didn't offer a baby crib, What kind of hotel don't have baby crib...!!! The bathroom fan is too noisy sounds like a turbine...!!! Wall plugs are few and loose The kitchen is completely empty there is latterly nothing to cook with not even silverwares. The oven is a mess all heads are coming off No tissue box Very slow WIFI Bad staff dont even know how to speak politly to a custmer Old and smelly hotel Definitely don't deserve the $116 I paid
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had and will address the issues with our team. We sincerely apologize for the inconveniences. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in the future.
Kun om du skal på NRG Stort rom med egen kjøkkendel, men ingen inventar på kjøkkendelen. Å kalle det som ble servert i resepsjonen for kontinental frokost er en ren løgn. Muffins, energibar, kaffe, varmt vann og poser som kan blandes ut for å lage grøt. Det var det hele! Super beliggenhet i fall du skal på en av arenaen i NRG park (vi var på Houston Rodeo) , ellers ingen grunn til å bo her.
WOW, WISH I TOOK PHOTOS BUT DIDN'T. I DON'T KNOW WHERE TO START. THE LOBBY AND FRONT DESK AREA SHOULD TELL ALL. OUR KITCHEN WAS STOCKED WITH NOTHING AND I WAS NEVER TOLD YOU HAD TO ASK FOR ANY OF THOSE ITEMS AT THE FRONT DESK. THE CARPET WAS FILTHY. STARBURST CANDY STUCK IN THE AIR CONDITIONING UNIT, DISCUSTING. THE COMFORTER HAD STAINS ON IT.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were not made aware of our cookware policy and that you room was not clean to standards. Our staff will be addressed on the proper cleanliness for rooms and communication that must be upheld. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance ... read more
Not so good stay They gave us a room that was occupied. The second room they gave us smelled bad.
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had and will address the issues with out associates. We sincerely apologize for the inconveniences. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.