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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Having surgery in the morning at one hospital in the medical center. Asked about shuttles as I checked in since shuttles are advertised as one of their amenities. The clerk insisted that they would not go to the hospital I need to go to. So I asked if I could have my money back so I could go somewhere else that does have shuttles to this hospital. She asked the manager who got ugly and said he would tell the shuttle to take me in the morning but it would be best if I didn’t stay here in the future! Really now... read more
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome y... read more
we got bumped to a smaller room and our friends that booked their room the same day were told that they were overbooked ,did not have room and sent them to a best western.ruined our trip we booked last year.everybody we talked to either lost room or gotta lesser room.hotel should b ashamed.i will not use hotels.com again or that hotel.do not book there.yu mite not get room yu booked
Business response:
David, I apologize for the disappointing stay you had with us. We are extremely sorry for the reservation issues you and your friends encountered. Everything we do is aimed at providing our guest with an excellent hotel experience, so have shared your concerns with my management team. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Do not expect much. Room was not clean. Halls were not clean. Room not serviced. No coffee in room.
Business response:
Bill, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Disappointed Upon checking in I was told housekeeping does not come everyday and we were responsible for taking out our own trash!!! We also had to bring our dirty towels to the front desk (not the housekeeper) and the front desk would give us fresh towels. We did use the shuttle services and they provided a scheduled, We called the hotel and the manager told us we didn’t have to call that they would be there. We waited for two hours, they don’t go by the schedule. The driver was very nice, but I did notice when we returned ... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Close to nrg stadium Staff very unfriendly. Hotel hallways very dirty, had food in Galway floor the whole time we stayed there and it was the same food. Room smelled like carpet has never been cleaned. What they had for breakfast was a joke, really
Business response:
Thank you for your candid feedback. Although you liked our location, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
DO NOT stay here if you have a choice Room was so HOT we had to leave in the middle of the night, after we had turned it down to for 5 hours, total waste of money.and time. Only good thing, was I got to shower after the game before we left.
Business response:
Thomas, thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
I was disappointed in my room. The room had a strong odor which required me spraying the room several times to eliminate the odor. Water was dripping in the bathtub. When I reported it, I was informed they couldn't do anything until the next day. When I took a shower the shower was not draining properly.
Business response:
We strive to provide clean and comfortable facilities for all our guests, and I am so sorry we fell short of this during your stay. I have discussed your comments with my Housekeeping and Maintenance team to address the issues immediately and ensure all our suites are checked thoroughly before being allocated to any guest. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.