Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

William 

on Expedia

10 years ago

Towed Cars The management will advise you to be checked out and out of the parking lot before 11 Am or they will have your vehicle towed away. 

Anonymous 

on Expedia

10 years ago

The only nice things I can say about this hotel are that the two people I talked with at the front desk were pleasant and that it has a convenient location to NRG Stadium. Other than that, it was a creepy hotel that smelled bad and didn't make you feel comfortable whatsoever; I didn't even want to sit on the couch or chairs because they looked so old and dirty. The carpet was filthy and the bathroom shower had mold. Also, I had a crack between the door and the frame that was about 3/4" thick and you could see straight into t... read more

Anonymous 

on Expedia

10 years ago

Close enough where I wanted to go but no thanks!! Each time I would go to the desk they kept telling me that I had to pay when in reality I had paid upfront through expedia. Other than that the manager was very very nice. For where I had to go the place was good enough for me. Excluding one person that kept telling me I had to pay again all the other stuff were very nice nothing bad to say. I believe these are old hotels and they are about to be renovated. Just keep your shoes on when you walk in the room and you will be fin... read more

Margaret 

on Expedia

10 years ago

Filthy 

Anonymous 

on Expedia

11 years ago

Not again. The carpet in the hallway was heavily stained. My room carpet was not only stained, but sticky too. I made a walkway of towels from the restroom to the bed. 

Lloyd 

on Expedia

11 years ago

BAD SERVICE/ ROOMS WERE GIVEN TO ANOTHER GUEST This place was a disappointment, we reserved these rooms almost a year in advance for the rodeo due to we are on the rodeo committee and need to be close to the events, they did not have our rooms we had to settle for a single bed with a pullout not the two beds rooms we reserved. We reserved two rooms and both were given to other guest the employee that worked there said that what happens when you book with third party to make reservations, either way I wont use Hotels.com or e... read more

Anonymous 

on Expedia

11 years ago

Huge disappointment The furniture was old, worn, and dirty. There were no dishes, and utensils, and no hangers for our clothes. I had to hang our clothes on chairs and the ironing board. More importantly, we had a change in plans and my husband went to the hospital. We were told there would be no refunds since we booked through a third party. When I asked for a receipt for the room, I was told that I had to request one from the third party I made arrangements with. To say I was extremely disappointment is an understatement. 

Anonymous 

on Expedia

11 years ago

Hotel close to NRG Stadium The hotel and room desperately needed updating. Room had indoor/outdoor carpet that was very worn, with big nasty stains and what looked like melted candle wax. Fridge was all rusty on outside but it did work. Bed was comfortable but had a hard time sleeping with big party going on in the parking lot. 

Jose 

on Expedia

11 years ago

Surpirsed! I didn't like the idea that I had to go get my pots pans and silverware instead of it being taken to my room as a service. The lady at the front counter was kind of rude. I always try and get away for one Houston Texans game once a year. This is the first year that I was told I had to pay $20 for parking if I wanted to leave my vehicle in the parking lot while I walked to the stadium. That idea I found to be a rip off.