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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too bad…comfy. The room itself was clean very clean and comfy. The lobby has a very bad odor that was not pleasant when greeted. The hallways smell like black and milds or incense. The premises were kept up well. Not too bad of a stay.
Business response:
Dear Ashley, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
I did not like property because smell to steange inside of the room, property is too old and there were cockroach
Business response:
Dear Jose, Thank you for choosing us. We apologize for not meeting your expectations of a clean and comfortable room. Although we have a strict policy regarding the cleanliness and pest control of all rooms regularly, we are sorry that our team missed a few spots during your room preparations. Please allow us to address this and ensure they are not repeated. Also, we regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek... read more
Amazing distance to NRG Stadium. Very friendly staff, overall great experience.
Business response:
Dear Lewis, Thank you for the review and for recognizing our devoted staff and highlighting our convenient location. We strive to deliver remarkable hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
Second Floor had some type of odor emitting in the hall ways. Carpet is old. Carpet in the room was dirty and had stains on it red stains. Not sure if it was dried blood. The faucet knobs moved everywhere like they were going to come off in the restroom. You could hear conversations from other rooms, hallway and outside noises.
Business response:
Dear Eric, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure the public areas are constantly monitored for cleanliness concerns, and rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hote... read more
Booked a room with a queen bed and pullout couch to Sleep 4. Was given a room with a queen bed and no couch that sleeps 2. While there were only 2 of us- I paid more to have the couch so my daughter could have her own bed. No compensation was provided for the downgraded room.
Business response:
Dear Rose, First, thank you for mentioning you enjoyed it here. Furthermore, please accept our apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the suites available. We do understand your frustration, and we genuinely regret disappointing you. It is always our commitment to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring yo... read more
Walking distance to the stadium we attended
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,550 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.