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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BIG ROOM BUT DIRTY AND NO WORKINH ELEVATOR The room was a great size but NO WORKING ELEVATOR. So going up 3 flights of steps with luggage and sometimes heels on was tough. Room was dirty We did do early check in but if rooms are not clean tell guests to wait.
Business response:
Dear Caitlin,We sincerely apologize for the challenges you faced during your stay. While it’s great to know you found the room spacious, the lack of a working elevator made things difficult, especially with luggage and heels. Additionally, a clean and well-prepared room should always be a given, regardless of early check-in. We regret that this was not the case and understand how frustrating that must have been. Your comments will be shared with our team to ensure better communication and improvements moving forward. Thank y... read more
The elevator was not working and had to walk up to 3 floors and had a bad back and knees
Business response:
Dear Chantell,We sincerely apologize for the inconvenience caused by the elevator being out of service. We understand how difficult it must have been to navigate multiple flights of stairs, especially with back and knee issues. Guest comfort is important to us, and we regret that this situation made your stay less enjoyable. Your feedback is valuable, and we will ensure this matter is addressed. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our de... read more
Awesome
Business response:
Dear Samantha,Thank you for taking the time to review your stay at Extended Stay America. We're so happy to hear you had a great experience during your stay. Providing our guests with a comfortable and enjoyable visit is always our top priority, and it's rewarding to know that we succeeded in doing so for you. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
spacious, broken furniture
Business response:
Dear Patrick, Thank you for your feedback. We're glad you found the room spacious and had a satisfactory stay. However, we sincerely apologize for the condition of the furniture you encountered. This is certainly not up to our usual standards, and we will address the issue with our maintenance team to ensure that all furniture is properly maintained for future guests. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,560 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.