Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear Tiffany, thank you for taking the time to review your experience with us. We apologize for not providing a more pleasant stay. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for highlighting our convenient location and friendly staff in your review. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincer... read more

Business response:

Dear michael, thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay; however, we apologize for the temporary maintenance issue, which resulted in the humid room, and we're sorry you had to get yourself a room fan. We will look into the matter and ensure such inconveniences don't happen in the future. We hope you will return for a pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Daveon, thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We have noted your concern and will address it with the team. We hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management