Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear Janelle, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear ISAIAH, Thank you for your wonderful feedback. We are thrilled to learn that you found Extended Stay America to meet your expectations and that you had a great time here. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management 

Business response:

DearLILIANA, Thank you for taking the time to share your feedback. We are glad to know that the location met your expectations. If there is anything else we can do to enhance your experience further, we would love to hear your suggestions. Your input helps us improve, and we hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Virginia, Thank you for the excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management