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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Second Floor had some type of odor emitting in the hall ways. Carpet is old. Carpet in the room was dirty and had stains on it red stains. Not sure if it was dried blood. The faucet knobs moved everywhere like they were going to come off in the restroom. You could hear conversations from other rooms, hallway and outside noises.
Business response:
Dear Eric, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure the public areas are constantly monitored for cleanliness concerns, and rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hote... read more
Booked a room with a queen bed and pullout couch to Sleep 4. Was given a room with a queen bed and no couch that sleeps 2. While there were only 2 of us- I paid more to have the couch so my daughter could have her own bed. No compensation was provided for the downgraded room.
Business response:
Dear Rose, First, thank you for mentioning you enjoyed it here. Furthermore, please accept our apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the suites available. We do understand your frustration, and we genuinely regret disappointing you. It is always our commitment to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring yo... read more
Walking distance to the stadium we attended
We enjoyed our stay! Will try to book for next year
Business response:
Dear Tammy, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Thank you for being our guest, and we would love to host you again whenever you are revisiting the next time. Sincerely,Hotel Management
Close proximity to NRG Park, free parking, comfortable beds
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.