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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Review The hotel is near NRG Stadium and would be a great place to stay for an even there. The floor of the elevator was dirty, and one of the drawer faces on the chest of drawers was broken. The bed could have been a little more comfortable.
Business response:
Keith, thank you for being our guest. Although you had an overall pleasant stay with us and liked our ideal location, we are sorry for the cleanliness and maintenance issues you encountered. Your feedback will be shared with the appropriate team members to improve our service going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
STAY HERE This place was great! Upon arriving the lady at the desk qas very friendly and talkative. We arrived an hour early and she made sure to go personally go see if our room was ready. The room itself was good. I was staying in town for a convention and we were just a block away (walking distance) cor the NGR center. I had locked myself out of my room and the lady the next day working the desk was very courteous and friendly about it too. Over all this hotel was great and veey affordable
Business response:
Isabel, thank you for sharing your experience with us. We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. It is also nice to know you found us to be a great value. We look forward to welcoming you back soon. Sincerely, Hotel Management
I loved the room and how it is almost like a tiny apartment. Service coukd be better and breakfast items
Business response:
Thank you for sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Good location, very nice room, friendly staff; the breakfast to-go is pretty well lacking, especially with fresh fruit, maybe, or some cereal.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable, enjoyed our location, and you were impressed with the exceptional service from our staff. Your comments about breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,569 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.