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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fantastic stay. Very convenient. Quiet and comfortable
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
The location is near MDA, parking is easy, it appears safe, the clientele seem to be there for the same reason. Check in and out are easy. Staff is nice and available. The only thing I would recommend is if you could add some fresh fruit to to morning breakfast bars.
Business response:
Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked not only our courteous associates but also our ideal location close to MDA, which made for the highlight of your stay. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Never again Will never stay here again. Room was spacious but had tiny roaches in kitchen and bathroom. Staff did assist with spraying room while I was gone but this took like 3 days for them to do.
Business response:
Erica, thank you for being our guest. We're glad to know you overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to the roaches in your accommodation and for not being able to resolve the problem to your satisfaction. We have asked our pest control provider to service your room immediately. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Please consider giv... read more
The staff (Princess) was very nice and helpful! The room was nice and spacious-large enough for my son and his friends. The room (kitchen), is a little outdated, there weren't enough towels (we were given more) and there was an odd (old) odor-maybe the hotel needs a face lift. Other than those minor things, for the price and location it was a good stay, I would recommend to others and visit again! Thank You
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked your well-kept, spacious suite. We will be sure to share your compliments with Princess for taking good care of you. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Customer Service Matters Had an issue with the late night front desk customer service person not wanting to follow through on third party check-in, but luckily the previous front desk person was still available and helped to rectify the issue with a great attitude. Other than that, it was a good experience.
Business response:
Thank you for the comments about your visit to our hotel. We pride ourselves on delivering exceptional service to our guests, so we apologize, we did not fully meet your expectations during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts.We have taken your feedback seriously and have addressed the concern with the staff mentioned. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Great place to stay if you love Mothballs. This is an overnite stay and leave type of place. I cannot recommend this hotel because it just wreaks of mothballs. I always wash my clothes when I get home, but everything just smells. It was too late for me to leave and go anywhere else, otherwise I would have. The bed was comfortable however.
Business response:
Travis, thank you for your visit. We are glad to see that overall you had a good stay. However, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.