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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Encontré los basureros llenos de basura.
Business response:
Mirna, thank you for being our guest. We are sorry for the housekeeping issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with the concerned team to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Football game stay Had to ask for dishes to use in the kitchen that was in our room. When I was given them, I got 2 small pot, 1 small frying pan, 2 plates 2 forks and spoons,1 knife. When I said there was 3 of us I was given another plate, fork and spoon. I did not get any cooking utensils. Had to go buy dish soap and a spatula. The room had 2 queen beds and a hide a bed but only had 2 sets of towels. When I went to get more, I was asked if I brought the dirty ones down I said no and was told that inorder to get more I had ... read more
Business response:
Tracy, thank you for choosing our hotel while you were here for a football game. We're sorry for your disappointment with the in-room amenities and for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. On a positive note, we're glad to know our location was ideal for you. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Manageme... read more
Reasonable prices being that it is located within walking distance from NRG stadium and stores. The kitchen area of the room needs some major updating but overall the cleanliness made up for it. I didn’t like the fact that there wasn’t coffee in the room, nor was there a blow dryer in the bathroom, and the tv was the size of a computer screen but since we spent most of our evening else where it was okay for an overnight stay.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that you found us to be a great value and liked our convenient location close to the NRG stadium and a variety of shopping. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items, including coffee makers, are available and are complimentary at the front desk at any time. ... read more
Great staff Staff was super nice
Business response:
Thank you for taking the time to share the details of your stay at Extended Stay America. We love reading wonderful comments about our associates, and we will be sure to share this review with our whole team! We appreciate your business and look forward to having you as our guest again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,551 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.