This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I picked this hotel for the kitchen and it was good but the hotel itself looked run down. I would probably stay there again due to the price and the kitchen asspect
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked having a kitchenette in your room and that you were pleased with our affordable rates. However, we're sorry for the average condition of our hotel. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Extended stay in Houston. Although I prepaid for the room I was charged for the room when I checked out. Please credit my account.
Business response:
Dear SHERMAN, Thank you for bringing this to our attention. Please allow us sometime to look into this matter further. Thanks! Sincerely, Hotel Management
Business response:
Karen, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Overall good but staff is lazy Hotel was overall good, however it's staff was lazy. I asked for some soup bowls, and the staff lady answered annoyed and even told me soup bowl were not clean.
Business response:
Gabriel, Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our service moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The staff are superb! Thank you Jane, Didi and Princess and Ashane
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. We look forward to sharing your compliments with the associates you mentioned. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
grrat stay great but breakfast just a muffin.
Business response:
Thank you so much for the review. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
very nice clean and people friendly, it’s quiet and very organized
Business response:
Thank you for your review of Extended Stay America. We are delighted you enjoyed our friendly service and well-kept property. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
We arrived 30 minutes after check in, and there where no rooms available and was asked to come back later. Front clerk was all over the place and overwhelmed. We left and came back 2 hours later, and they had to go find a room that we could have and acted like we were putting them out.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the service issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.