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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of people had trouble checking in as the hotel was overbooked. 19 rooms were overbooked and had to relocate.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
We arrived at 7:00 AM to Houston and check-in is supposed to be at 3:00 PM. So I wen to the hotel to see if I could check in early and that I would pay a fee if I had too but the young lady up front was AWESOME and said that as long as they have rooms available that I could just go ahead and check-in early at no extra charge! It was quite a pleasant surprise and a nice way to start our vacation! And the extra rest was much needed after the long drive from Oklahoma City!
Business response:
Thank you for your glowing review of Extended Stay America! We are so glad we helped to make some memorable moments for your vacation! We're proud to have a team that takes such pride in taking care of our guests so we will be sure to share your compliments with the front desk team! We appreciate your business and look forward to welcoming you back. Sincerely, Hotel Management
First thing i noticed was dirty towels, and a humid smell in the hotel, but location is great if you are going to an event at NRG Stadium
Business response:
Thank you for choosing us. We are glad you liked our convenient location and that you had a pleasant stay with us. However, we apologize for the inconvenience you had due to the housekeeping issue. Your feedback is important, so we have discussed it with the concerned team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Lack of service, there was no service. Could not get coffee pot, had to bring dishes and pots to our room ourselves. To get ckean towels had to take our used towels to front desk and turn them in to get clean ones. No one was ever at front desk. Had to take our trash out to big container. Continental breakfast consisted of instant oatmeal packet or granola bar. Coffee only available between 6AM and 9 AM. Was very dispkeased with hotel gor the price.
Business response:
Thank you for sharing your experience. We are sorry for the disappointment you had with our hotel policies and regret the front desk service issue you encountered. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regai... read more
Great hotel Due to the fact I’m a manger at a hotel the condition of the property and room isn’t bad but could use improvement. All the fire alarms in my room was taking down the cove bases where loose. Housekeeping and head house keeper needs the most improvement there was large amount of hair in the tub also popcorn under the couches from previous guests. The front desk team and manager was amazing. My family stayed with me it was a safe location and I’ll stay here again.
Business response:
Dear Michelle, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,551 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.