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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff (Princess) was very nice and helpful! The room was nice and spacious-large enough for my son and his friends. The room (kitchen), is a little outdated, there weren't enough towels (we were given more) and there was an odd (old) odor-maybe the hotel needs a face lift. Other than those minor things, for the price and location it was a good stay, I would recommend to others and visit again! Thank You
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked your well-kept, spacious suite. We will be sure to share your compliments with Princess for taking good care of you. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Customer Service Matters Had an issue with the late night front desk customer service person not wanting to follow through on third party check-in, but luckily the previous front desk person was still available and helped to rectify the issue with a great attitude. Other than that, it was a good experience.
Business response:
Thank you for the comments about your visit to our hotel. We pride ourselves on delivering exceptional service to our guests, so we apologize, we did not fully meet your expectations during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts.We have taken your feedback seriously and have addressed the concern with the staff mentioned. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Great place to stay if you love Mothballs. This is an overnite stay and leave type of place. I cannot recommend this hotel because it just wreaks of mothballs. I always wash my clothes when I get home, but everything just smells. It was too late for me to leave and go anywhere else, otherwise I would have. The bed was comfortable however.
Business response:
Travis, thank you for your visit. We are glad to see that overall you had a good stay. However, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I picked this hotel for the kitchen and it was good but the hotel itself looked run down. I would probably stay there again due to the price and the kitchen asspect
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked having a kitchenette in your room and that you were pleased with our affordable rates. However, we're sorry for the average condition of our hotel. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Extended stay in Houston. Although I prepaid for the room I was charged for the room when I checked out. Please credit my account.
Business response:
Dear SHERMAN, Thank you for bringing this to our attention. Please allow us sometime to look into this matter further. Thanks! Sincerely, Hotel Management
Business response:
Karen, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Overall good but staff is lazy Hotel was overall good, however it's staff was lazy. I asked for some soup bowls, and the staff lady answered annoyed and even told me soup bowl were not clean.
Business response:
Gabriel, Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our service moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,551 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.