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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to Reliant Stadium Great stay for a relatively low price. I would stay here again.
Rude employees When my husband and I checked in to the hotel, the employee at the desk was really rude.She did not greet us, but when we greet her,she was really short.she was not friendly at all.
Business response:
Brandie – Thank you for your recent review of your stay. I am sorry to hear that our staff did not attend to your needs in a professional manner. As this hotel’s manager, I will be sure to meet with our staff to ensure that your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
Good location, clean room for long stay The employee who checked me in seemed to be new at his job. Although I had my Expedia receipt and credentials ready, it took almost 20 minutes for him to type in my name, copy my ID, and get me my room key. Before having me sign my receipt, he read the entire document to himself for some reason. There were other people behind me in line, but I literally felt as though I might have been the first guest he's ever served. He also could not give adequate directions to my room, leading me t... read more
Business response:
Helen - Thank you for your recent review of your stay. I am pleased to hear that you found your room to be clean and you liked our convenient location. As well, thank you for saying that our kitchens are perfect for an extended stay traveler. Still, I am sorry to hear that your check-in process was not efficient and that the laundry room was unclean. In response to your feedback, I am retraining my front desk staff to ensure that our check-in process runs smoothly and our housekeeping staff is going to be more diligent about... read more
Easy walk to Reliant Stadium
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you found our staff to be friendly and enjoyed our convenient location. Still, I am sorry that your microwave did not work. Our maintenance staff is working to correct this. We hope to see you again soon.
Solid Hotel Liked the room. I liked the fact that it had a full kitchen and fridge.
Business response:
Johnny - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you liked our fully equipped kitchens with full size refrigerators and ovens. Thank you for choosing Extended Stay America We hope to see you again soon.
buen hotel Voveria a quedarme ahi
Very close to Reliant Stadium, roomy, convenient One night for football game.
Business response:
Thank you for your great review of our property. I'm glad that you enjoyed your comfortable room and our convenient location, close to Reliant Stadium. I hope you enjoyed the football game and look forward to having you stay with us again in the future!
For our budget, the hotel was ok. We were even able to cook sometimes in our hotel room since there is a kitchen there. The lonely thing We didn't like about it is that we booked and paid for a room with 2 beds while we got a room with just a one queen bed. They promised to give us an other room with 2 beds in 2 days but after 2 days they said that there was no available room with the requested. We were so disappointed.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that we were unable to provide you with the room type you desired. In response to your feedback, I am working with the front desk staff to set up procedures to resolve this issue. I am glad that you found our location acceptable and enjoyed the front desk staff's hospitality. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.