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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very close to NRG stadium Very basic with a little bit of an odor but we got use to it. Had an outdoor pool and workout room, kitchenette but no silverware or cooking utensils. I belieive you had to pay extra for those items.
Close to the NGR Stadium The only reason this hotel was chosen is because it is really close to NGR Stadium for a NFL Game. I was disappointed, the restroom was not clean liked it should have been. It was dirty in the halls as well.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the hallways and public restroom is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will discuss the shortfalls to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
To much going on The state was okay but there was a leak in the hall way that caused the whole carpet to be wet which smelled like mold as well as the room! The room carpet was wet by the ac which made the room smell sour the toilet didn't flush very well and the T.V didn't work well otherwise the staff was great and made the stay okay.
Business response:
Thank you for writing a review. I'm glad you had a good stay, but disappointed during that time you endured many issues. I will be sure to contact our maintenance engineer to fix the issues in your room. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Great hotel, but in a bad neighborhood full kitchen, but had to ask for the cooking equipment
Business response:
Thank you so much for sharing your experience with us. It's great to hear that, we are a great hotel. However, do to hygiene and sanitation reasons, we do not keep cookware in the room. Thank you again for sharing your comments with us. We look forward to hosting you again in the near future.
Great location for NRG Stadium events Great staff. Room is ok. Building might smells weird because people cook there, but that should be expected.
Business response:
I want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding our associates and the location. As you mentioned, we continuously address the issue on building odor. Thank for the reminder. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
We just wanted to be walking distance from the stadium for the ncaa game. Reasonably priced although the holiday inn across the street was much nicer. Our fRiends stayed there for about the same priced and it was a lot nicer. Room was visibly dirty in bathroom. Had the woman at the desk hang up on me when the person staying in my room asked to get in cause I was still stuck at the game.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and service issues you experienced. As this hotel’s manager, I can assure you that I have retrained our entire staff to make sure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer service. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.