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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent Staff who assisted me was very professional and welcoming.
Business response:
Thank you for taking the time to share your experience. I am pleased to see our staff was able to assist you so well during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Amazing people. The hotel and all of its staff was amazing. They were super helpful and understanding even though we were there during a very busy weekend. The only complaint we had was that the TV was super small. Overall, we would absolutely stay here again.
Business response:
Your feedback is important. Thank you for sharing your comments. We are more than pleased to read your positive comments regarding the excellent customer service you received from our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
nickel and dimed Had to pay an extra $25 to leave car in parking lot until 2 pm the day we checked out.
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls (Parking Charge). During big events all the surrounding hotels controls and charge parking fees to the guests those who are not registered in the hotel. However, we are very sorry for your disappointment and will make it up on your next visit to Houston. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in ... read more
Stay at the hotel is perfectly fine staff was very great. What expedia did not specify the last time you could check in so we were in a rush just a book the hotel before we were stranded Expedia customer service was horrible.
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had. We sincerely apologize for the inconveniences, but are happy to read that, you liked our services. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in the future.
Great location for NRG stadium Easy walking distance to NRG stadium. Close to train for downtown. Staff were friendly. Rooms were exactly what we needed.
Business response:
Thank you for taking the time to share your experience. It is good to know that you valued our convenient location near public transportation and the NGR stadium. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
As advertised. The hotel and room were as advertised but I have to say that my room smelled incredibly strongly of curry for 3 out of 4 days and it was awful. One of our neighboring rooms must have been cooking.
Business response:
We appreciate you taking the time to share your experience. I am glad to see you enjoyed your stay; however, I am disappointed that there was strong room odor. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Super Bowl weekend Hotel not fancy but serviceable. Staff are beyond nice - front desk staff great, housekeeping very kind. It is a no frills stay but no real complaints
Good local bad comfort We have stayed in the last but this visit our room had very strong smell of cigarette. I reported it to front dest but there was never a resolution.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,553 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.