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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ac didn’t work, elevator was out annd we were in the third floor, advertised breakfast was a hot water tank and oatmeal packets with instant coffee powder, hallways smelled so badly of marijuana and there was no ice machine. It was terrible.
Business response:
Dear Guest,We sincerely apologize for the inconvenience you encountered during your stay. The issues you described are concerning, and this is not the comfort level we intend to provide. We also regret that our breakfast did not meet your expectations and that the condition of the hallways impacted your impression of the property. We appreciate you bringing these matters to our attention and are actively working with our team to improve the overall guest experience. Your feedback drives us to enhance our services continuousl... read more
Roaches gone wild If you like roaches you will love it. Can walk the stairs? The elevators out of order.
Business response:
Dear Guest,We’re sorry to hear that your experience was impacted by these concerns. Pest control and maintenance are taken seriously, and we will ensure our team addresses both the elevator issue and additional treatment of the building. We appreciate you bringing this to our attention and will continue working to improve the overall experience for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Dirty, disgusting and ghetto. Rude, loud and obnoxious people who like to harass you stay around here. There were stains on the bed and carpet, mold, the toilet kept getting clogged after just using a little toilet paper, and worst of all roach infested. I seen 6 since I was there. Find a better place
Business response:
Dear Guest,We’re deeply sorry that your visit was impacted by multiple concerns related to cleanliness, maintenance, and the behavior of others on the property. What you described does not reflect the environment we work to provide, and your feedback will be shared with our dedicated team to make the necessary improvements. We recognize how important it is for every guest to feel at ease during their stay, and we appreciate the opportunity to improve. We do hope you will stay with us another time so we can provide you with a... read more
Took over an hour to check in. Elevator broken and we were on the 3rd floor.
Business response:
Dear Mike,We apologize for the long wait at check-in and the inconvenience caused by the elevator being out of service. A smooth arrival experience is important, and we regret that this was not the case for you. We understand how frustrating it must have been to navigate the stairs, especially after a delayed check-in. Your feedback is appreciated, and we will address these concerns with our team. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Man... read more
Very outdated, room was dirty from previous occupant's
Business response:
Dear Krystyna, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced with the cleanliness and the condition of the hotel. This is not the standard we aim for, and we completely understand your frustration. Please know that we are taking your feedback seriously and will be addressing these concerns with our team to improve the guest experience. We appreciate you bringing this to our attention and hope to have the opportunity to provide... read more
First room terrible leak from the ceiling. 2nd room was never cleaned throughout 4 week stay - repeatedly requested.
Business response:
Dear Bobby,We sincerely apologize for the challenges you faced during your stay. It’s concerning to learn about the leak in your first room and the lack of proper cleaning in the second room despite your repeated requests. Maintaining a clean and comfortable environment is a priority. We’ll address these issues with our housekeeping and maintenance teams to ensure they are resolved. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.