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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately, there were a couple of roaches in the kitchen area. Clientele were an interesting bunch. I felt like I was at an assisted living facility.
Business response:
Dear David, We apologize for the inconvenience caused by roaches in your room. Our team takes cleanliness and pest control seriously, and we will address this issue promptly to ensure a comfortable stay for all our guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
I had booked 2 rooms for which I had a confirmation, on arrival they told me they only had 1 room booked, I showed them my confirmation and they said they had nothing to do with a third party booking. I had no choice but to pay for an extra room which was not up to standard at all. Very disappointing.
Business response:
Dear DIPIKA, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
Terrible. Staff rude/turned off internet before check out/property drab and unappealing/advertised breakfast was a muffin. Awful.
Business response:
Dear Pamela, Thank you for taking the time to evaluate your stay. We apologize for the inconvenience caused by the several issues you encountered. We take all feedback seriously and will use your comments to improve our services for future guests. We have shared your concerns with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We value your patronage and hope you will give us another chance to provide you with the exceptional service we strive for.Sincerely,Hotel Man... read more
Staff was rude. Property was dirty. They turned the internet off hours before check out. They (and Expedia) advertised breakfast which were packaged muffins and granola bars. Very disappointed
Business response:
Dear Pamela, Thank you for the specific feedback about your stay. We are committed to providing a clean and comfortable environment for all our guests, and we apologize if we fell short during your visit. We will review our procedures to ensure that our staff provides the best possible service to our guests. We will also work to ensure that our property is clean and well-maintained. We will also work to ensure that our guests have access to the internet during their entire stay. We appreciate your feedback and hope that you ... read more
booked a room with 2 double beds on Expedia—when we arrived we were informed they did not have the room we requested—They offered to send us to another location —then they offered a deluxe double bed room — not free. ($ 24 ) extra ; I’m not sure who to blame for this fiasco —Expedia or Extended Stay America
Business response:
Dear Michael, Thank you for sharing your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. We hope to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
Service was very bad. No coffe in morning no breakfast once finish no refilling etc.
Business response:
Dear Rakesh, Thank you for being our guest and sharing your review. Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. We regret the inconvenience caused by not refilling the breakfast menus, and we have shared your feedback with our concerned staff as we continually strive to improve our guest experience. Please return and allow us to provide you with the flawless stay you d... read more
Sickness The room we stay in was very uncleaned. I need to find out how to get a refund for uncleanness of the room.
Business response:
Dear Willie, Thank you for sharing feedback. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. If we may be of further assistance, please reach out to the hotel directly; we are always here to help. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.