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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No clean rooms or No clean towels for the wrong bed is dirty room smell I mowed and smoke elevators don’t work just a horrible stay pull out couch got a mat for bed no pillows no sheets and blankets for the pull out couch just over a horrible stay!!! Do not recommend this room to nobody for this property or this property !!?Well like a full refund
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Receptionist or staff members barely there to help you with anything. During my checkout, I couldn’t locate anyone at the front desk to give me my invoice, I was there for a very long time. Their billing system had been down during my entire stay and so I wanted to confirm that I wasn’t being charged for anything extra but there was no one there to help me with that.
Business response:
Murtaza, thank you for choosing to stay with us. We apologize for the inattentive service you received from our associates. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I booked from the 14th till the 21st. Stayed there 3 nights and paid for the week. Staff rude, no supplies for room. Door would not lock easily, screens torn halfway off window, I asked for a coffee pot and received coffee maker without pot. I bribed housekeeping lady for towels. Nothing promised was there because I was told at front desk that everyone steals so they don’t have items promised for rooms . I paid twice and put my family in a different hotel and stayed with friends. By far the worst place booked thru Expedia
Business response:
Paul, thank you for posting a review of your visit. We apologize for the poor service you received from our associates and the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams to make sure future guests do not face the same problems. Also, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities ... read more
We were robbed while sleeping in the bedroom of our suite. The door was busted and a purse was stolen. The police told us they get calls to this location very often. Stay away!
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Roach in drawer, refrigerator door swings wrong way, toilet seat has layers of paint, curtain do not block the sunrise, live flying ant found on floor, room entry door was stuck hard so had to push into the room. Grab-n-Go breakfast was coffee or packet of instant oatmeal and nothing else. Soda/drink vending machine upstairs only.
Business response:
Thank you for staying with us. We regret your disappointment regarding the housekeeping and maintenance issues you experienced in your room. We will ashare your concerns with the appropriate departments to do the needful. We are also sorry that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new offerings.We would like to have the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Room but nothing else positive. Police showed up every night for domestic disturbances, the floors are paper thin so every step is thunderous from people above you. Garbage in hallways, older building with only upside being your room has comfortable amenities.
Business response:
Andrew, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. Your concerns will be shared with the housekeeping department so that they can take care of the cleanliness issues. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Smelly Horrible, staff was very unfriendly! Planned on a 2 night stay, checked out after the first night. When I checked in they knew they had no hot water and didn't bother to notify me. The place smelled of mold and for a lack of a better word "Feet". I will never stay there again!
Business response:
Thank you for staying with us. We apologize for the service issues you experienced during your stay and regret the inconvenience this caused. We are working with our team to see where we fell short so the problems can be corrected. As we work hard to provide a clean and comfortable environment, we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. We hope for an opportunity to make this up to you. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.