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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is great There were so many cockroaches
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the insects you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The stove burner didn't work and I saw a live roac
Business response:
Thank you for choosing to stay at our hotel. We are sorry your visit was not a pleasant one and regret the stove burner in your room was not working. We have shared your feedback with the maintenance team to take care of this immediately. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Vacation nightmare Hotel is next to the railroad so I was waken by the train in the middle of the night. The air and heat unit was not working so the room is stuffy. I did not have a good rest in this hotel at all.
Business response:
Joanna, thank you for reviewing your stay. We are sorry for the maintenance and noise issues you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room wasn't cleaned ,garbage from prior occupant was in the room.The sheets weren't changed you can see stains and hairs all over.The Heater wasn't working. NO breakfast was served except coffee....The lady at the front desk was pleasant...first time in Houston and staying at the hotel.The hotel is terrible. Paid for deluxe room with 2 sofa bed ...Was given room 135 ,with just one queen bed no sofa bed then rooms 139,140, had to call customers relations.Before i was given room 202 for 4people......Just terrible
Business response:
We are extremely sorry for the disappointing stay you had and regret the cleanliness issues you encountered in your room. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. Moreover, we aplogize for the reservation issue you encountered. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We understand your frustration and ... read more
Worse ever Bed sheet and bath towels won’t be changed daily . Room was smelly. We saw three Croak roaches crawling in the bathroom. One elevator was inoperable for the last three days . Door knob fell off inside the room. Front desk staffs were friendly and multi tasking from washing towels and folding towels.
Business response:
Joanna, thank you for being our guest. We apologize and regret the inconvenience you encountered. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Manage... read more
I checked in and checked out within 15 mins. People had fans in the windows due to the AC not working properly. The room I was in had a bad smell. There were no remote to the TV. It was like stating in a place where people go for an hour of pleasure and home. IT was horrible. I checked out and found somewhere else to stay. I would not recommend this place to anyone,
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We are sorry for the inconvenience you had and hope to have another chance to prove ourselves. Sincerely, Hotel Management
HORRIBLE AND NASTY This place is horrible. The room was out of date with damage property inside. It was a kitchenette but with no pots, dishes and the stove didn't work at all. I guess you can say you get what you pay for.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving th... read more
I was appalled by the entire place. We walked in and were created with someone saying “yes?” Then we went to our room and right outside our room was a trash can (half way full) of dripping water from the ceiling. Our room was not clean and felt dirty. An awful hotel!
Business response:
Amy, thank you for choosing to stay with us. We apologize for the inconvenience you had due to the leakage from the ceiling. We have asked our maintenance team for review and action. We're also sorry for the cleanliness issues you encountered in your accommodations. We have shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Please consider giving us another opportunity the next time your travels bring you this way. Sin... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.