Extended Stay America - Houston - Sugar Land

Lawrence 

on Expedia

6 years ago

The place was in terrible shape. shower head broke off and hit me in the face 

Lorfy 

on Expedia

6 years ago

bad hotel cockroaches walking inside bathroom. soap residue all over inside shower tub. frayed carpet outside lobby elevator. 

Pamela-May 

on Expedia

6 years ago

Filthy The hotel was filthy. I found a curly hair in my bed and a stain on my sheets. The kitchen area and sink were dirty as well. The experience left me unnerved. I felt uncomfortable during my one night. I laid towels on the bed to sleep that night. I can’t believe they charge a $25 per fee. The hotel was disgusting. 

Anonymous 

on Expedia

6 years ago

The staff was very rude at Checkin. The room I reserved and paid for was not available. 

Fredrick 

on Expedia

6 years ago

I didn’t sleep in the hotel, I was very disappointed. The hotel is clearly a very old building & needs a lot of upgrading. Mostly the fact that it was very dirty, walking in for the first time, to our assigned room,hallways trash were over filled and smelled horrible, the rooms restroom was dirty, hair on the walls of bath tub and towels. The ac unit did not cool We left without even saying word to management Clearly just by walking in the building and seeing the conditions reporting any complaints wouldn’t have made a diffe... read more

Jazzmene 

on Expedia

6 years ago

Worse hotel experience of my life The stay was absolutely HORRIBLE. The room was filthy! There was hair in the shower and a cap full of salsa underneath the bed! The entire reason for booking this hotel was because they advertise having cooking utinsels available for use. I had stayed at one previously in another state so I had no reason to doubt this and decided to grocery shop prior to checking in. Bad idea! There was only one eye of the dirty little stove that actually turned on and they had one pan that broke while washi... read more

Anonymous 

on Expedia

6 years ago

room was nothing like the pictures on the website very old falling apart staff want around for breakfast it was coffee now granola bars no hot breakfast now no towels just the one set we had in when we check in Friday none for sat or sun or room service to fix the bed until check out sun 

Jay 

on Expedia

6 years ago

I didn’t like anything about the property. When I first walked in one of the ladies had an attitude because I wanted to check-in before 3pm. She stated that no room was available because rooms were being cleaned. I knew that wasn’t true. When I stepped out and came back another woman checked me in. My non-smoking room reeked of smoke. One night I went to get fresh wash cloths and towels and the guy at the front desk said he didn’t have any. I also asked for linen for the sofa bed and they had limited linen. I only stayed her... read more