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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk person was very polite moved me to two different rooms But the rooms were dirty and smelled the place period was nasty they need some up keeping really nasty and dirty place fans all in the windows upstairs looking like a ran down motel just couldn’t stay there place really needs a makeover badly
Business response:
Thank you for choosing us. We are sorry for the cleanliness issue you encountered in your rooms. This is not the way we would like our guests to leave with, so your feedback has been discussed with our housekeeping team to ensure this never happens again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Nothing good, not clean, trash left inside the hotel
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
I did not like anything about this property. Upon entering the hotel the lobby was dirty and nasty looking. The carpet looked like someone drug it in from a dirt pit. Not to mention there were box fans in the windows of this hotel. Arriving at the front desk, there was not a receptionist available. The front lobby was empty. There wasn’t any staff available. After waiting about 10 mins for someone to come, I started yelling hello. About a min later this lady comes walking briskly down the hallway pushing a huge laundry hampe... read more
Avoid at all cost!!! I did not like anything about this property. Upon entering the hotel the lobby was dirty and nasty looking. The carpet looked like someone drug it in from a dirt pit. Not to mention there were box fans in the windows of this hotel. Arriving at the front desk, there was not a receptionist available. The front lobby was empty. There wasn’t any staff available. After waiting about 10 mins for someone to come, I started yelling hello. About a min later this lady comes walking briskly down the hallway pushing... read more
NO ROOM AVAILABLE Arrived and they said they were full, so we found ourselves in a foreign city with no room for the night. The reservation was not valid. Seems unbelievable.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The toilet was clogged. Bathroom light was broken for 2 days before they repair it. Had to take a shower in total darkness.
Business response:
Thank you for being our guest. We are disappointed reading about the maintenance issues in your room which made for an unpleasant experience. Your feedback has been shared with every department involved to ensure the necessary repairs are done. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
No good Honestly I don’t recommend this hotel at all even for its price. Due to the reason that our room was not cleaned up before checking in, there was trash in the trash can, bathroom was filled with other people’s hair all over, the sheets smelled used. No one never went in to clean our room the next day. It was not the greatest service at all. Other people complain that there were roaches in their room too. It smelled as if they smoked in the room and that’s because I booked a non smoking space.
Business response:
Perla, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered and the smoke smell you experienced in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope yo... read more
DO NOT STAY HERE the hotel was dirty, the hallways had an smell of Marijuana, and the room that supposed to be smoke free had an smell of cigar with Lysol and also look like it has not been vacuum in days, the first room we got the outlets did not work, so we were moved to another room and it was worst with the bad odors that we decided to move to another hotel.
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.