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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay in this Too Bad Hotel, With Lights Broken and Lots of Hair on Bed and Smell in the room
Business response:
Thank you for taking the time to review your stay with us. We are sorry about the experience you encountered at our hotel and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the lights have been shared with the maintenance team to fix it immediately. We value your feedback and hope you will reconsider and give us another chance in the future to make it up to you. Sincerely, Hotel Management
Infested with roaches. Hallways smell pretty bad. Walls are paper thin and you can hear people having sex. First room had dirty toilet and we got a different room and the security lock wouldn't work (scary). Breakfast is a joke! - Bad experience. First and LAST for sure
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
suite room was filthy and not worth price paid for the 1 night.
Business response:
We sincerely apologize for not meeting your expectations regarding your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The hotel was dirty, the mattress was uncomfortable, and the appliances need upgrading. The staff was friendly, but I would never stay there again.
Business response:
Please accept our apologies for not living up to expectations during your recent stay. Providing a fresh, clean room for our guests is our highest priority, and we apologize if steps were missed. Your comments were shared with our team in order to prevent such mistakes in future. Thank you for your patience, and we hope you will stay with us again so we can demonstrate the hospitality we normally provide. Sincerely, Hotel Management
never stay again The hotel was dirty, the room had a bad smell, no supplies unless walked downed to the desk to ask for them and they were in clear bags. When we drove up it did not look very safe there were broken windows and screens off windows. the doors for entrance did not work ither.
Business response:
Rebecca, thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams for review and action. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletr... read more
Stay Away The hotel was very dirty and seemed to be falling apart. This hotel has a roach problem.
Business response:
Gwendolyn, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you encountered during your stay. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sinc... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.