Extended Stay America - Houston - Sugar Land

Anonymous 

on Expedia

6 years ago

I did not like anything about this property. Upon entering the hotel the lobby was dirty and nasty looking. The carpet looked like someone drug it in from a dirt pit. Not to mention there were box fans in the windows of this hotel. Arriving at the front desk, there was not a receptionist available. The front lobby was empty. There wasn’t any staff available. After waiting about 10 mins for someone to come, I started yelling hello. About a min later this lady comes walking briskly down the hallway pushing a huge laundry hampe... read more

Latesha 

on Expedia

6 years ago

Avoid at all cost!!! I did not like anything about this property. Upon entering the hotel the lobby was dirty and nasty looking. The carpet looked like someone drug it in from a dirt pit. Not to mention there were box fans in the windows of this hotel. Arriving at the front desk, there was not a receptionist available. The front lobby was empty. There wasn’t any staff available. After waiting about 10 mins for someone to come, I started yelling hello. About a min later this lady comes walking briskly down the hallway pushing... read more

Anonymous 

on Expedia

6 years ago

NO ROOM AVAILABLE Arrived and they said they were full, so we found ourselves in a foreign city with no room for the night. The reservation was not valid. Seems unbelievable. 

Anonymous 

on Expedia

6 years ago

The toilet was clogged. Bathroom light was broken for 2 days before they repair it. Had to take a shower in total darkness. 

Perla 

on Expedia

6 years ago

No good Honestly I don’t recommend this hotel at all even for its price. Due to the reason that our room was not cleaned up before checking in, there was trash in the trash can, bathroom was filled with other people’s hair all over, the sheets smelled used. No one never went in to clean our room the next day. It was not the greatest service at all. Other people complain that there were roaches in their room too. It smelled as if they smoked in the room and that’s because I booked a non smoking space. 

Cesar 

on Expedia

6 years ago

DO NOT STAY HERE the hotel was dirty, the hallways had an smell of Marijuana, and the room that supposed to be smoke free had an smell of cigar with Lysol and also look like it has not been vacuum in days, the first room we got the outlets did not work, so we were moved to another room and it was worst with the bad odors that we decided to move to another hotel. 

Anonymous 

on Expedia

6 years ago

No clean rooms or No clean towels for the wrong bed is dirty room smell I mowed and smoke elevators don’t work just a horrible stay pull out couch got a mat for bed no pillows no sheets and blankets for the pull out couch just over a horrible stay!!! Do not recommend this room to nobody for this property or this property !!?Well like a full refund