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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were bugs all over our 2 rooms, no breakfast, and the hotel has still not refunded the 2 nights of our trip. We had to leave early!
Business response:
Thank you for the review of your stay. We apologize for the insects you encountered and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We are also sorry our grab-and-go breakfast was not to your liking. Regarding the charges, we request you to please reach out to our front desk, as we would be happy to assist you. We understand your frustration and hope you will reconsider staying with us again in t... read more
Carpets in hallway smelled bad. Debris and other garbage on the floor. Looks like it hasn’t been vacuumed in a while. Panel holding up and down button on elevator were smashed and broken exposing wiring behind it. Hair in shower from previous occupants. Smelled terrible in hallways as if they needed to be shampooed.
Business response:
We apologize for not living up to your expectations for an excellent stay and regret the inconvenience caused to you. It was definitely disappointing to know about the issues you mentioned, which led to a frustrating experience. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are being planned by our housekeeping and maintenance teams to ensure we deliver much better future guests’ experiences. Counting on your kind generosity to accept our apology, we hope you will consi... read more
Horrible Experience Don’t Stay Here! This is the worst hotel I have ever stayed in. The customer service was horrific from the time I checked in. The room had so much damage that they either tried to cover up or just didn’t care. Go downstairs for assistance and the front desk clerk sitting down watching tv. They claim breakfast was available, there was no breakfast! Just coffee. No coffee machines in the rooms. No cups! U have to ask for dishes. When my husband asked for cups all they had was paper cups. Had to make my own ... read more
Business response:
Thank you for your review. We are sorry our hotel's accommodations and service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
La sabanas estan sucias y el sofa cama el colchon estaba muy sucio y no habia sabanas extras
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. Kindly note, extra sheets are available at the front desk upon request. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Staff was really Rude. And went against their promise.
Business response:
Client, thank you for your review. We are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.