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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was dated
Business response:
Dear Arrias, Thank you for choosing us. We regret we did not meet your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Meanwhile, our maintenance and housekeeping team will keep the areas clean and up-to-date for the guest. Please allow us to regain your trust by revisiting us whenever you are in our city again. Sincerely,Hotel Management
The hotel did not have accommodations like internet said. Went to another ext stay hotel. Could not help me dur to no internet service at front desk. Rooms not that nice.
Business response:
Dear Greg, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
Horrible No ice machines no vending machines no adequate supplies No coffee No breakfast I chose that hotel because of all the amenities on the website
Business response:
Dear Linda, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Property is close to expressway. I saw a baby roach on nightstand. Opened it up n it had crumbs in there. Bathroom tub fixtures were bootlegged fixed. N outside tub was dirty. A lil out dated
Business response:
Dear Shawnell, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
The bed had RED BED BUGS!!!!! I had to gather my things and get another hotel at the last minute & I had guests visiting. I was extremely horrified, embarrassed, and threw away all my clothes because I had laid down.
Business response:
Dear Karen, We regret the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
I got to the property and I couldn’t be checked in until 35 minutes AFTER I arrived because there was no one in reception. Guest should NOT have to wait that long for a room especially if I have a reservation
Business response:
Dear Julio, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.