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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN The workers were talking among themselves fir about 10 minutes before checking me in got in the room stuck my hand in a drawer and put my hand in something sticky. The tub had dirt and black spots in it. The pool didnt work it was green in color. The worst part was the very strong smell of WEED was told by one of the workers that they're not suppose to smoke in tge building but they dont listen. Was told that there was breakfast that was oatmeal, coffee, muffins and granola bars so snacks. Needless to say I wont ... read more
Business response:
Tiffany, thank you for your candid evaluation. We are sorry for the inconvenience you experienced during check-in. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and take steps to ensure we are more diligent going forward. Moreover, we have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We also... read more
I liked the fact that i was able to check in early. But the room was very disappointing.
Business response:
Kendra, thank you for staying with us. We regret our suite did not live up to your expectations and any inconvenience you faced while here. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
property is in terrible condition, all furniture and appliance are dirty and at least 20 years old. Room smell like somebody smoked on it for awhile. Hall smelled like weed as soon as you entered the floor. Pool has been shutdown (green lime) since before the pandemic (according to staff). This hotel is used by the state to host homeless and refugees as such nobody complains, yet I paid full price and had to leave next day.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Property is extremely old, half of the rooms are not usable because an issue with AC or Bathroom or something. Fridge had mold in it, Sofa bed was unusable had to change room a couple of times because of an issue. Pictures on the site are very miss leading. Cost was on the low side but for the contidion of the facilities it becomes extremely expensive.
Business response:
Francisco, thank you for sharing your feedback. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters with the respective teams to ensure a positive experience for every guest entering our doors. We are grateful for your patience and hope you will return so that we can have an opportunity ... read more
This was not a good place. Worse than cheapest motels out there.
Business response:
Kapil, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will allow us to restore your confidence in us in the future visit. Sincerely, Hotel Management
This place is terrible but you get what you pay for. Room smelled, matress on the sofa bed was so filthy. There wasnt any breakfast at 8:30 a.m. The staff is very impolite. Never, never, never again. We shouldve have booked Springhill Suites next door.
Business response:
Drew, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret your disappointment with the timings of our breakfast. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,736 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.