This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE My boyfriend and I missed our check out time due to an emergency, and when we came back to get our stuff they had stolen all of my make up, my tampons, phone charger and I’m still trying to figure out what else is missing. I will most definitely be calling corporate when they open tomorrow.
Business response:
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Do not stay here! Worst hotel stay ever!
Business response:
Marshall, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The front office and management was very rude! The hot water was not working for more than half of my stay. I really would like a refund for that stay.
Business response:
Cathy, thank you for being our guest. We apologize for one of our staff member being rude to you while being here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Dirty Dirty bedspread - stained sheets - creepy people hanging around outside (pretty sure they were not customers) - cats & dogs everywhere.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Cold Shower Upon arriving at 10 pm, there was no person at the lobby. Water heater must be broken, the shower water was barely warm.
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Eh Fire alarm went off in the middle of the night, Booked a queen, received a full. Shower drain coming apart. Just overall eh.
Business response:
Zach, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel M... read more
The hotel had trash that stayed out for three days. It smelled like weed in the room. We didn’t get the correct bed we wanted. Both of my rooms , the showers had cracks in them. There was trash outside the doors for days. The elevators was hot and there was a glass broken in the elevator.. The rooms need to be updated.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
STAY AWAY The customer service is horrible. They are very rude and inconsiderate. Very arrogant toward the guests. A/C didn't work, no blankets on the bed, and even worse, BED BUGS!!!!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Never Again!! It is exactly what it says. Designed for Extended Stay. No handles on the cupboards, dirty and the girl up front was not friendly if you asked for anything. My room said "Non-smoking" Not true. As soon as you walked in it reeked. I am allergic so I know. Someone came and threw my wrapped food away and threw my towels on the floor. I think Housekeeping that comes once a week thought the room was empty. Not worth being on Hotels.com. I expected better from them. Never Again!!
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.