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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cucarachas NO VUELVO AL LUGAR PARA HOSPEDARME DEBIDO QUE LA HABITACIÓN TENÍA MUCHAS CUCARACHAS
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Room was not explicitly advertised as smoking or non — ended up being a smoking room
Business response:
Thank you for taking the time to post a review. We apologize for the smoke odor you experienced during your stay. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Someone had been smoking pot in our room. Cigarette burns on the floor. Air conditioner didn’t work well. The hotel would not give us a different room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
If you must Breakfast was nonexistent. Rooms had a foul oder. Staff not very friendly
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the smell you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Even more distressing is the fact that you were met with anything other than friendly service in the process. We have discussed your feedback with the concerned teams, and we will be more diligent with our efforts moving forward. We’re sorry for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Your identity is compromised here While rrroms were available that were renovated I was consigned to s filthy room with heavy body oils on chairs, a small table with two badly stained unsanitary chairs. The ac is jerry rigged so you either freeze or sweat. The breakfast is locked as if it is ft Knox for toast. There was no sugar cream or coffee. The juice machine has a sign it is broken. Unlike Wyndam properties they force you to place $20 for fee which is forfeited if you do not check out on time. The worst infraction is th... read more
Business response:
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
**READ THIS REVIEW** If you go back and read the responses from Hotel Management they have been saying they will discuss the issue with housekeeping, or the front staff. They have been saying this for YEARS (seriously. Go back to 2017, 2016 and earlier reviews and you will see the same responses). It's a cheap place that has no intentions of trying to improve. With that said.... DO NOT STAY HERE. read all the reviews about the cleanliness of the hotel. We tried to check in at 3:40 (check-in time was 3:00) and was told we wer... read more
Business response:
Pete, we understand your frustration and apologize for the inconvenience you experienced. We have no excuses to offer, but we want you to know that we are making adjustments and working to deliver better hospitality going forward. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The price is fair and the hotel would be och if they would take care of their roach infestation. The roaches are not the large texas water bugs, but the small german cockroaches that can cause disease.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Made reservations on a Tuesday. Got there Friday at 4:30 after driving 4 hours from San Antonio. Our room was not clean, the beds were not made, the trash had not been taken out, it was absolutely disgusting. I went down to the lobby to tell them & the woman in the front was so rude & claimed they were short staffed & did not have enough house keeping & they didn’t know what time or when our room would be cleaned. I ended up cancelling our room & went down the road to the Holiday Inn which was wonderful! I will NEVER book or... read more
Business response:
Marissa, we apologize for the inconvenience you encountered with regard to the cleanliness and the rude behavior of one of our staff members. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Tony, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.