This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT BOOK -- ROACH MOTEL I booked this hotel for a 5-day conference and stayed only 1 night before checking out the second night due to a terrible experience. The hotel is right off the highway with loud road noise. First night I awoke at 5 AM to loud trucks. I asked to change to a quieter room but they said at capacity, and I had to come back the next day to check availability (would not put me on a waitlist for the next open room). Of course there was no new room the next day. Second night I was working on my laptop an... read more
Business response:
We are sorry you encountered so many difficulties during your stay and that we were unable to resolve these issues to your satisfaction. Your feedback has triggered an additional need for training, and we will surely work on it to enhance our facilities and services. Since this is an anonymous review, please reach out at our front desk so we can assist you further. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was infested with cockroaches, the shower ceiling was leaking from the bathroom upstairs. The check in staff was nice enough but the person who checked me out seemed like she was crazy drugged up. All in all a horrible experience.
Business response:
Our job is to provide a clean and comfortable hotel experience for our guests, and we're sorry we let you down. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. What you encountered does not meet our standards either, and we would appreciate the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
This place is disgusting. There were cigarette holes in the comforter and a big stain on the shower floor. It smelled like a casino and was very small. The staff was rude and the other guests looked like vagrants. I got my money back and left.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Stay Someplace Else The place had a few insects crawling around, the staff did not empty the garbage, make the bed or bring new towels. I had to ask for toilet paper and drinking glasses. There is no ice machine. The free wifi is very slow. Not expensive, but also not a good value.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
You get what you pay for. Cheap hotel rate but under average place
Business response:
Thank you for reviewing us. We are disappointed to see that we did not live up to our typical standards, and we are sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible stay Upon arrival i was given keys to a room that housekeeping hadn’t gotten to so i walk into complete filth. I was then moved to a different room that looked better but had it’s own set of problems including the outlets in the bathroom not working and the tv not working. I was then moved again and the last room was decent but overall this experience was overwhelmingly frustrating.
Business response:
Laneicia, thank you for your review. We apologize for the maintenance and cleanliness issues in your suites and regret the inconvenience it caused. We work hard to make every guest's stay a pleasant experience, sowe aresorry we fell short. We are already working to correct these issues for future guests. We're pleased you chose our hotel for your visit and hope you will stay with us again so we can make it up to you. Sincerely, Hotel Management
Bring your own cleaning supplies and roach spray. Location and price are great; however, make sure to bring your own cleaning supplies and roach spray. Asking the staff for help is non existent, they don’t care and are difficult to communicate with.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
We selected this hotel because it advertised breakfast and were told at checkin that it would be ready at 6. We had a softball game that we had to be at by 7. When we went to grab our breakfast they told us they didn't have any until Monday. Not sure why they couldn't have made a Sam's run. Just wanted a muffin.
Business response:
Donald, thank you for being our guest. We are sorry for the problems you encountered during your stay. We have discussed this situation with our team members to ensure we keep our breakfast well stocked for few days in advance. We hope these issues will not deter you from staying with us next time you are in this area. Sincerely, Hotel Management
The hotel was very dirty and outdated. The carpet was so filthy that it was sticky. They didn't have even 1 extra pillow to spare in my room. The TV was up to date with great channels
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.