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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I drove 5 hours to get here and have to drive around for 2 more hours in rain I couldn't see 2ft. In front of me I just got out of hospital 2 days prior. The reason is because the person booking room for me called to verify they take cash they said yes then when I get there she refused to take cash. Thanks Expedia and extended stay America
Business response:
Please accept our sincerest apologies for the miscommunication you had with one of our associates regarding the payment policy. Please know, it is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Rest assured, we will share your feedback with our front desk associate to be more diligent in their efforts so that such mistakes are not repeated. We hope you will give us an opportunity to restore your confidence in ... read more
No blanket, no soup, roaches in bed, kitchen and bathroom. I wake up at 7am with a roach on my face. Horrible stay.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Richard, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Place to sleep is all it is. Not very clean, not fully equipped as per the info on the web. Pretty much a last resort.
Business response:
We sincerely apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue is shared with the housekeeping team to be more diligent going ahead. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel Management
The toilet had leeks ,bad had some ones hair on it,no hot water in shower.phone did not work.
Business response:
We are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with our housekeeping and maintenance team to ensure this never happens again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Breakfast was coffee and granola bars. Room was minimalist at best.
Business response:
We are sorry you were unhappy with our grab-and-go breakfast and that our room was not to your expectations. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was nasty. There was hair everywhere, the bed, the bathroom. I am sure they have bed bugs because my husband couldn’t stop scratching. The smell was unbearable. Will never use this hotel ever. During the check in the staff was ok but during the checkout the staff was not friendly at all. They lied about breakfast. There is no breakfast. They have coffee and protein bars.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
Poor service. Room was dirty. Bathroom walls falling apart. Air conditioner not working properly. Cabinets dirty falling apart.
Business response:
William, please accept our sincerest apologies for the difficulties you experienced in your room. Rest assured, we have shared your feedback with the housekeeping and maintenance team to rectify this issues so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The Bathroom sink was stopped up & water from the shower...
Business response:
Nakessa, we are sorry for the maintenance issues had in your room. Your feedback has been shared with the concerned team to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.