This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Precisa de atualização Quarto precisa de atualização; carpete velho
Business response:
Antonio, thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Fustrated. Overbooked and did not accommodate.
Business response:
Tony, we appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate you this time, and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, Hotel Management
I wrote about this on the first review. I will try again. I. Tried to get a hold of someone the night this happened and my call wouldn’t even go through. I guess because my cell phone couldn’t get enough bars because it was late at night. all I had was a Cell phone I needed a handicap room and I was put in a room that wasn’t handicap at the complete other end of where the stairs are and when I went back to tell her it wouldn’t work she told me to call y’all so I am out of money now and I’m very unhappy about it! I am Hopeful... read more
Business response:
Thanks for your review. We are sorry we missed meeting your expectations and were unable to provide you the room of your choice. We have discussed your feedback with our team members to ensure we better serve our guest. We appreciate your business and look forward to welcoming you back for a much better experience. And we will try our best to accommodate you in the desired room of your choice. Sincerely, Hotel Management
Awful
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Horrible! The room was horrible! It was very clear that it was a smoking room, labeled non smoking. The WiFi wouldn’t connect, furniture was falling apart, toilet ran constantly, and it was filthy. We were told when making the reservation we could receive a refund if we didn’t complete the Stay so we overbooked just in case, and guess what NO REFUND. We will never stay here again.
Business response:
Colby, thank you for the review. We apologize that you experienced so many difficulties and cleanliness issues during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Right location but terrible place Room in which we stayed was filthy and smelling like cigarette smoking facility. Hotel staff refused to clean the room or give service saying that they offer service only after 7 days of stay. They are cheap but still not worth of money. Leaking sink and stained commode is free add on too. Don’t fall for free breakfast or internet. Internet is so slow that I will think it was faster when invented then now at this facility. Breakfast is poor coffee with some muffins and granola bars. If u wan... read more
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Just was not clean the shower looks dirty. Hair in the shower on the ceiling from whomever. Just need upgrading. Also for a nonsmoking room it had a not so pleasant smell I had air freshen with me
Business response:
Tiffany, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you in the future. Sincerely, Hotel Management
It was a horrible experience. Dirty, inoperable ac It stunk like dirty dog, a/c inoperable, dirty, phone broken, old rusty shower. They moved me and the next room was clean but the deadbolt didn’t work and maintenance never came to repair. It was too late to find another hotel. Doors to rooms had paint flaming off. Very shady looking place. I was very disgusted with it overall.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Nasty Room was not clean and had roaches. Hotel was very noisy and we had no hot water
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.