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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Gideon, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I got here at 1am n the morning n the computer was down because of a night audit they do. So I had to sit n my truck for 30 min when I all ready pay for the room..
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I will never stay at an Extended Stay again the room was filled with roaches. I had to constantly spray. To me that's not a clean room I don't care what you do to it. I will not be booking my room through here again. Terrible experience. I am very very unhappy.
Business response:
Margaret, thank you for leaving a review. We are deeply sorry for the issues you encountered during your stay and it is truly disappointing to read. We understand your frustration and appreciate your patience. Please know, we have regular pest control service in our hotel, we are very sorry for the roaches in your room. Rest assured, we are working with our service provider to ensure procedures are being followed so that no future guests encounter this issue. Once more, we apologize and hope you will visit us again for a mor... read more
The rooms were depressing the breakfast was horrible.
Business response:
Kuanesha, we are sorry our room, and grab-and-go breakfast was not to your expectations. Your feedback will be shared with our Brand Leaders to determine new breakfast. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
expected more from their breakfast...they need to upgrade their bathroom and have it clean for someone to stand there and shower
Business response:
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback concerning cleanliness our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Worst experience and wont recommend to anybody. Bathroom sink was pouring water to the floor so we can't use it. Told them an no one came fix it so we decided to turn of the water before the water damaged the whole bathroom. We asked for coffee and told us no coffee since weds. The finally give us 1 but said no filter so i'm supposed to chew the coffee? I traveled a lot in my life but the one in Sawdust should not be recommended to anybody. One more thing i have to brush my teeth using kitchen sink.
Business response:
Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horrible Hotel Horrible hotel and staff.... Debit card clearly stolen out of my room! Toilet wouldn’t work the staff just walks right in no warning at all ...twice!! Will never stay here again NEVER!!!!
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. The security of our guests and their property is of utmost importance, and it is extremely concerning for us to read your comments about theft. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and... read more
Hotel Horrible Struggling divorce dad, need a place to stay. Booking company and Front desk screwed up my reservation. Needed a place that night, As opposed to crediting me for my room. The girl at the front desk returned me credit to the bank. As she explained, would take 7 days to return to my account. Leaving me and my son to sleep in my car for two days. Stained floors, inoperable kitchen stove and exhaust. No care for their guest.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding our refund policy. Depending on your banking institution, this may take anywhere from 3-10 business days. We apologize for the inconvenience, and if you are still in doubt, please contact our General Manager directly to discuss your charges. Hotel Management
Room was filthy.hair in drain in tub.could not shower
Business response:
Angie, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding the cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.