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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Extended Stay When I asked the people at the front desk how far the pavilion was from the hotel the lady said she didn't know I could google it. The guy just did not answer. Come to find out neither were from the area, but this is a major destination of people going to the area. I did not appreciate her google comment, I clearly am aware that was an option however, people who work at hotels usually know answers to questions of that sort. The room had 4 dead roach bodies, and not the big tree roaches we have in Texas, actual... read more
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Great staff awful facility Facility is in total disrepair and the management of this establishment have zero interest in maintaining this property from what I saw. The employees working the front lines are suffering the consequences of the decisions made by management. A staff member had to use a pry bar to open our room door due to malfunction of door (which apparently is a normal occurrence there). Door situation was never remedied and no other rooms were available due to overbooking! Christy and Kalen did everything they... read more
Business response:
We apologize for your disappointment with our facilities and regret the inconvenience it caused. We have shared your feedback with the appropriate teams and will certainly step up our efforts to improve our guest experience moving forward. On a positive note, we are happy you liked some aspects of our hotel. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Smelly room, roaches all over kitchen area. Entered room to find a can of paint and brush on the table. The door deadbolt would not engage, the door frame had separation from the wall at places. Saw roaches in the kitchenette area, and restroom especially at night. Room had a bad odor. No blanket on the bed, just the sheet and a comfortor. No wake up calls. Booked 4 nights, first two nights in a one bed room, night 3 and 4 in a two bed room. Would not let me move into my other room until 3 pm even though rooms were being cle... read more
Business response:
Thanks for choosing us for your stay. We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take actions to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room reeked of smoke and smelled like a litter box. Light in bathroom burnt out. Other guest complained about management.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Viel Müll Viel Müll, kaum freundliches Personal, Nichtraucherzimmer roch intensiv nach Qualm, Kippen auf der Zimmermatte, Kaffee zum Frühstück nur für die Ersten, Zimmer werden nicht täglich sondern nur nach Abreise gemacht, kein Frühstücksraum, Frühstücksangebot selbst für amerik. Verhältnisse minimalistisch
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Work trip with basic necessities expected. Room was a bit dingy smelling. Not notified about room cleaning service only occurring once per week.
Business response:
Paul, thank you for choosing us during your work trip. We are glad to read you liked our location and affordable rates. That being said, we apologize for the cleanliness issues you had in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bad personal management. Had roaches the shower didn't have hot water no dashes as promised no clean towels. I'm sure this not a normal thing because they where double and over booked. But any business should have the personal need to handle those situations not just one person that has to be behind the counter wash towels and dishes check in guess take calls and room issues and complaint. I blame the hotel management for the problems not the only one person they had on shift to try and cover the entire hotel.
Business response:
Tony, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Roach infested Bad overall
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable stay you expected. We regret the unwanted visitors you encountered while here. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you at a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.