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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed in everything at this hotel. I guess I should have realized you get what you pay for and the price fits the facility.
Business response:
On behalf of our entire team, please accept our apology for not living up to your expectations during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Never again Room was extremely tiny. Shower had terrible pressure. And breakfast was non-existent
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Water was cold bed was hard and bugs
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Light by bed broken,no coffee maker as promised by staff,no phone's in room,construction of hotels rooms loud until12am,couldn't sleep.
Business response:
Gary, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Terrible place to stay! Do not stay here unless its your last resort. This place was horrible! Stains on the floors, sheets and pillows and some looked like blood stains. The bed was very unconfortable and small. Bathroom was not clean what so ever. The whole place was very dirty and trash everwhere out side the rooms. Stayed one night but will never go back. I would rather sleep in my car. I wish now I took pictures to warn others of how bad it really is.
Business response:
Kelly, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Cheap, Run-Down Hotel Location is right by I-45 so it's convenient to get off and on the highway. There's a lot of noise outside (just like everywhere in Houston), but inside isn't bad at all. Night desk staff is very friendly and efficient. Hotel is old and it shows it. Beds are hard as rocks. Paint peeling off of doors, rooms smell like tobacco, weed, and who-knows-what. Trash piled up to 6' in the center stairwells and dirty dishes outside many rooms on the ground. Clientele are shady to say the least. We didn't see an... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Didnt like it at all First the staff was very nice and professional they helped out with any questions I had without attitude the property was very clean on the outside areas grass cut that's about all the good... now the bad I stayed there for three nights and in order for me to get house keeping I had to pay an extra $10 per day then when I get to the room the room was very small and was half clean when I woke up I had bite marks on me on my side and back head and legs I won't stay at this hotel anymore
Business response:
Thank you for being our guest and for taking time to leave feedback. Our team prides itself on delivering wonderful hospitality, so we are glad to see that you received excellent service from our staff. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. Additionally, we would like you to know that we follow the m... read more
Disappointing don't stay here!!! Greetings at check-in policy and rules briefing needs to be more informative, everything needed for our first night stay was not on site we had to ask for the basic things, garbage was not emptied in the hall ways for the first four (4) days of our stay as well as the kitchen utensils needed for our check-in. Over all it was not a place I would stay at again. Free breakfast was not a breakfast at all.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Dont stay here Was supposed to be here at this hotel for 5 days but checked out on the 1st night due to bugs in the room.
Business response:
David, we are sorry we failed to provide you the clean and comfortable environment you expected when you selected our hotel. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. After reading your feedback, we have scheduled additional treatments to prevent this from happening again. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.