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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seedy hotel creates guest anxiety The hotel is seedy, surrounded by suspicious activity. A person who looked like a pimp was sitting in a chair at the top of the stairwell. Two shirtless black men were roaming the parking lot. I was very uncomfortable here and worried that my car would be broken into by morning. I will never book in here again.
Business response:
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sinc... read more
Noisy and dirty csrpet I was on first floor. Sounded like elephants walking above me. Afraid to walk on carpet without shoes. Not sure I ever want to try another of these properties
Business response:
Cali, we sincerely apologize for the noise and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Booked a 6 night stay. Tried to leave before the end of the first night but didn't get to the front desk until after 11. Checked out the next morning at which time the lady said I will get a refund for the five nights I did not stay. Five days later and I have still not seen the credit on my credit card. I did not even try and get the terrible night I have comped and yet they still can't do the right thing in refunding my money.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Hotel located in the area we were traveling The rooms were not up to par, there were roaches in the room and staff was notified but we wasn't switched to another room. I wouldn't recommend this hotel to anyone. I guess it's true, you get what you pay for
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. S... read more
Muy cercano a the woodlands Le falta mucho mantenimiento y aseo, no hacen limpieza diaria y los botes de basura que están entre las habitaciones están repletos, lo que genera que haya cucarachas
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Business response:
Please accept our apologies for not living up to your expectations. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
bad ok
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
You get what you pay for. For the rate that they charge it is difficult to leave a bad review. However, the only thing good about this place was it had clean towels & linens, and fresh paint on the walls. (Room 317) The shower (no tub) had not been cleaned, it had a bloodstain on the walls and the floor made me wish I had brought shower shoes. The toilet obviously had not been cleaned at all. The floors were sticky. One of the pictures of the hotel show a woman cooking a meal in the kitchen using pots and pans and food on a ... read more
Business response:
Travis, I apologize for the inconvenience caused to you due to issues with your room condition. I have addressed this matter with our Executive Housekeeper and associates to take corrective actions immediately. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I hope that you will consider giving us another opportunity to serve you in the future. Sincerely, Gen... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.