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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They overbooked, and we were not notified until after 8 PM on the day we arrived that we would be unable to stay in the room we reserved. In addition, there was no one at the front desk to help us understand what had happened.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Toilet was not clean , blankets had burns holes , trash all outside, I will never stay there again!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Michael, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Business response:
Kasee, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Poor Condition and Noisy Neighbors Broken lamp, broken stove burner, dirty pillow cover, bathroom had molding coming off the wall with mold exposed and was awakened by a screaming woman at 5:30 am outside my door at her kids...when I asked to keep it down she cussed me out, her kids then continued to knock on my door as a prank, and she said she does this every morning getting her kids ready for school. I will NEVER stay there again and even at 55 per night it was over priced.
Business response:
Justin, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
BAD, HORRIBLE, NO BUENO. Horrible Horrible Horrible. I was mislead to think I was going to have a large bed. LIES! I asked for extra blankets, front desk told me they were going to add extra towels as well. I never go them. I had to call back at 2am. The person at the front desk was extremely rude. When she came over with the dingy blankets, she threw them at me when I opened the door. Dirty plates and coffee pot from previous guests were outside my door for two days. I cant believe I payed that much for this. Dirty all over... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Horrible Old, rundown. Door to room was broken. Coffee pot wasoutside our room. Sheets were old and needed to be replaced. Pillows were disgusting. Non smoking room that had obviously been smoked in.
Business response:
Jarrod, we apologize for the issues you encountered in your room and regret the inconvenience they caused. We have shared your feedback with the respective team to take necessary actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Do not stay! Service was horrible, room had a strong smoke smell and we were in non smoking. Big crack under the door were bugs could get in. Already had bugs in the room. Stains on the covers. No tub. No hand soap. Had to leave due to smoke smell being so strong!!
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
No soap... towels on the toilet and the bed... I had to leave because the bed had thorns from some type of plant in between the sheets and kept sticking me!
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We are happy to provided toiletries and other in-room amenities. All these items are available at front desk. If we did not communicate this at the time of check-in, we are sorry. We truly hope you will consider giving us another ... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.