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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled really bad!
Business response:
Kevin, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smell in your room and regret the inconvenience this caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay when in the area. Sincerely, Hotel Management
The office was closed...I slept in my truck. When I got there, a few minutes after I booked it on your app, i found the office closed so i slept in my truck. I need a refund please
Business response:
Thank you for sharing your experience. Our office does close at 11pm, but there is always an overnight attendant to assist our late travelers. Our after hours sign is always posted on our door in addition to an after hours telephone next to the office. Again, we apologize for the inconvenience, and we hope you will give us a second chance to serve you in the future. Hotel Management
This place is just above a flop house! Room was not ready. Repairman left the place dirty. No houskeeping. Trash everywhere. The room smelled stale. Never again!
Business response:
Thank you for being our guest and for your feedback. We apologize for the inconvenience you had with the cleanliness and odor in your room and have shared your comments with our housekeeping team. We would also like to inform that we do provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel management
Ok when no other choices Our room was not clean; carpet had not been vacuumed and had coins and bits of paper, etc in several places. Office staff was told about this but just shrugged. There was a sign which said the office would deliver dishes to your room upon request, but no one ever brought them. Trash was piled up high every day in a location which you had to walk right by in order to get to the stairs.
Business response:
Gloria, I am disappointed for this kind of experience you had, and I apologize for the inconvenience you encountered because of cleanliness issues and lack of attention from our staff towards your needs. I have shared your concerns with my entire team in an effort to improve their services and deliver much better guest experiences. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
roaches, a/c didn't work good
Business response:
Thank you for your feedback. We are sorry for the issues you had in your room and regret the inconvenience it caused. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General ... read more
Disgrace! Hotel was terrible, first two rooms I was sent to were not clean. Then the third room I was given stunk of smoke. Then when going to brush my teeth I noticed the sink was full of water and ash. Smoke detector was screwed off. Obviously someone was smoking. I asked reception to come and clean the sink and they told me 20 minutes! Disgrace of a place and I will never stay there again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
You feel the need to shower as soon as u walk into the room.. the A.C. was awful and didn't cool the room off.. the bathroom was really gross. I put down toilet paper before using the toilet.. burnt marks everywhere.. on counters,bath tub and on toilet seat.. as well as the table and end table.. the dark colored chair sitting in front of table in the room was covered/stained in something white.. You can use your imagination.. and definitely don't shower without shoes on.. I'm lucky I didn't get hep b staying there.. gross pl... read more
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We're sorry you experienced so many difficulties during your visit. We're addressing the cleanliness issue with our Head of Housekeeping. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. I hope you will give us a chance to impress you on a future visit. Sincere... read more
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Concerned about the franchise, not just the hotel I would not stay here again, and in fact it gave me pause to ever stay at an Extended Stay America hotel again in the future. The stairway area on this Saturday night check-in still had all of Friday night's trash stacked in its trash cans, with soda and milk spilled onto the walkways and down the steps. Totally gross. When I checked in, I was given a room that had not been cleaned. Two towels were on the floor of the bathroom, and one of the trash cans had not been emptied. ... read more
Business response:
Thank you for your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be imple... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.