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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not To My Standard The room smelled like a dog and only had a small fridge in a very small kitchen area. Bathroom had smell and I saw mold around the top show/tub unit. Not up to the standard for the nice area of town it is in.
Business response:
William, I am truly sorry that your room was not in the spotless condition it should have been. I apologize that steps were missed in our inspection procedures and I can only assure you going forward that this has been addressed to our housekeeping team. I hope you will consider giving us another chance the next time you are in the area. Sincerely, General Manager
bad experience I arrived after lobby hours. Security Gaurd very friendly looked for my reservations on his list found it , then asked me to go to the phone outside lobby and call. The lady answered and promptly opened the lobby and had me registered and gave me my keys. So far so good. Getting to the room was another experience. Once I turned the lights on roaches scattered every where. The room smelled like moth balls. The curtains had signs that they had been eaten away by the roaches. The only reason we stayed was bc we w... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although this is an isolated situation, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will consider giving us another chance to provide you with the experience you deserve. Sincerely, General Manager
Breakfast consisted of granola bars and coffee.
Business response:
Michael, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new selections for future implementation. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
The stay ok. The cleaness, service and undrstaffed Generally ok, they were understaffed for a just weekend.
Business response:
Thank you for being our guest and for your candid feedback. Our goal is to provide an excellent service to all our guests, so we apologize for falling short to this. I regret the inconvenience caused and have shared it with my teams to ensure situation liked this are handled appropriately. We hope to have the another opportunity to serve you better in the future. Sincerely, General Manager
The room had not been cleaned when we arrived. There was trash and an old slipper out. We told the staff it hadn't been cleaned and they said to place a request online. Very unhappy with the state of room and attitude of the staff.
Business response:
We sincerely apologize for the service and cleanliness issues you experienced. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. We value your feedback and will use it to ensure we are more consistent in our service levels. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Not recommended Very dated hotel. The room was clean with the exception of the carpet which I refused to walk on without shoes. It was a very brief stay.
Business response:
Thank you for the constructive comments. I sincerely apologize for the cleanliness issues you encountered in your room, especially with the carpets. I have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will give us another chance to serve you better. Sincerely, General Manager
2 attempted break ins and 1 cockroach! The first night I got there, Expedia, by default, set my check in to the next day. I booked late at night so when I arrived I was suprised by this fact and was told my check-in was not until 3PM. Unfortunately, I booked the hotel on the road and it was approximately after midnight I believe. Partially shame on me, but shame on them too for charging me almost 80 dollars for a Thursday night, when the Friday night and Saturday night I booked was only $100. Anyways, when I got into the ro... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Not great at all The restroom, didn't function they didn't have any rooms in c Good condition the air was horrible and the room smell was as well .the staff wasn't any good and horrible customer service
Never again Fire alarms going off during the day and staff coming in the next day making noise to clean AC machine I work night shift and never got any sleep will never return
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.