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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paid more than was on site and did not get the room I reserved what's the point in making a reservation
Business response:
Please accept our apologies for the reservation issue you encountered and regret the inconvenience this caused. This is certainly not acceptable, and we would look into your feedback to find out what went wrong during her stay. Please consider giving us another chance so that we can demonstrate our excellent service during the next visit. Sincerely, Hotel Management
Ok Hotel room looked clean but had a musty smell phone did not work.
Business response:
Xitlally, please accept my sincerest apologies for the odor and maintenance issues you encountered while here. I have shared your concerns with my Housekeeping and maintenance teams, and we have taken actions to ensure that we do not repeat these issues in the future. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
My stay at Extended Stay at The Woodlands The room has a horrible stench and the shower floor has some type of stains, staff wouldn't allow us to change rooms, saying there were no more available, even though there are hardly any people checked in at the motel
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Disgusting The worst extended stay experience ever. Generally extended stay's are decent. This one is not. We booked non smoking room. We got a non smoking room (by label) but the previous customers looked like smoked. All the bedsheets, customs we smelling very badly with cigarette smell. We requested to change the room but they denied though there were several rooms empty. WIFI is very slow. Breakfast had only muffins and coffee. That's all. Not even bagles/milk/juice. That's just a name sake breakfast to attract bookings.... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Room had no soap Has a kitchennete but no utensils Asked for a Non-smoking room and could not pass the smell
Business response:
Thank you for your comments and for staying with us. Your comfort is very important to us, so we apologize that we fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience you had and hope you will consider us again the next time you are in this area. Sincerely, Hote... read more
Needs help
Business response:
Stephen, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Cigarette smelling "smoke free" facility We were looking for a cheap place to stay for one night in The Woodlands. We weren't going to be there for a long time just to place to shower and sleep. The whole hotel is smoke-free but every room including the hotel lobby smells like cigarettes. We got locked out of our room twice because the card swiper on the door kept locking us out. We kept having to go to the front desk to get in. You get what you pay for so if you're just looking for something cheap and with the bare minimum ... read more
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Sandy, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Don't Stay Here BUGS, Roaches disgustingly small and dirty place Don't recommend
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.