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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Keep looking The mattress was hard, the remote control to the TV did not work as well as the alarm clock. Explained the problem with the remote to the office while at work. Returned to the room at the end of the day and there was a note explaining the problem I had reported. You can find a better place to stay than here.
Do not stay there Had a problem with the toilet the first day. Reported it to management who gave me excuses but would do nothing. The toilet would back up with the water raising to the brim. Have to pled with management to fix it becaus it was not flushing. They did nothing. It took them two days to change my room. The management could not understand my need for a working toilet. The second problem can with the maid leaving strangs of hair on the bed. Who wants to sleep in a bed with the maid hair in it? Again, the same man... read more
Business response:
Jacky - Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our location; however, I apologize for the maintenance and cleanliness issues you encountered during your visit with us. I will be meeting with our housekeeping and maintenance teams to review your comments to ensure these issues are properly addressed. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Not as pictured on website.
Not like the pictures None of the rooms here are like the pictures they post online my room smell like smoke and it was a non smoking room. It had cracks in the cabinet. The beds are too small. And the towels weren't that clean. I couldn't take a hot shower because the water wouldn't stay hot, it was just horrible. I Booked The Weekend But Only Stayed One Night!
The smell was terrible!!!! The air coming out of the AC unit smelled (musty)...and the bathroom smelled like mildew!! No counter space in the bathroom...(where the only mirror is)..had to everything on the back of the toilet...Of course I didn't!! The room was already paid for so couldn't move.... Ugghh...just an uncomfortable, smelly time!!!! My mini vaca was ruined....I hated going there every night...
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you experienced an odor in your room. Your comments were reviewed by the staff, and my maintenance team will be cleaning our air conditioning units to ensure that your experience is not repeated. I am also reviewing cleanliness procedures of the bathroom with my housekeeping staff to prevent future odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you fo... read more
Do not stay here This hotel is dirty and feels unsafe.
Not a nice place The room had a lot of water damage and smelled like a smoke stack. Police had to be called because residents created an unsafe disturbance. Couldn't wait to get out of there.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the condition of your room and for the smoke odor. I will share your comments with my maintenance staff so that we can work to resolve this issue. As well, I will be working with my front desk staff to better enforce our non-smoking room policy. I would also like to sincerely apologize for the unsafe disturbance you experienced during your stay with us. We work very hard at our hotel to ensure that our guests are safe. My... read more
Not good Roaches and no hot water
Worst hotel experience ever. You defiantly get what you pay for here. Our room had no utensils or cookware. We had to ask the front desk for a fork, which she brung to us uncovered with her bare hands. We had no phone in our room to call the front desk so we either had to find the number or just walk to the front. The desk and shelf was broken in our room. But the worst part was that on the morning of our check out; without warning there was no hot water and the cold water was coming out this brownish dirty color. Yuk. The o... read more
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the friendliness of our staff; however, we apologize for the condition of your room. As this hotel's manager, I will speaking with our maintenance staff about the shelf and phone. Thank you for bringing this to our attention. As well, I do apologize for the water issues you experienced the morning before you checked out. I will be meeting with my maintenance team and having them make repairs to prevent this issue from happenin... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,542 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.