This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The people are awesome and helpful the staff. The food was great .
Business response:
Mike, thank you for the glowing review of Extended Stay America. We are glad to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No Complaints!
Business response:
Kenya, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Front desk clerk was amazing. Room was nice
Business response:
Kentric, thank you for the nice feedback of Extended Stay America. We are delighted to know you enjoyed your well-appointed room and that you also appreciated our front desk associates. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
It had roaches and the sink leaked all over other than that it was ok
Business response:
Laurie, thank you for reviewing your stay. We are sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider a future stay so that we can make your next visit a memorable one. Sincerely, Hotel Management
Loved It. The stay was excellent, the staff was great!
Business response:
Montez, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once again for choosing us, and we look forward to welcoming you again soon at your second home. Sincerely, Hotel Management
Business response:
Jennifer, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
What makes the difference? People who care. My stay was ok, shower cold all the time. Kitchen sink water way to hot. Shower bottom very dirty. Roaches all over the kitchen floor,counter, the outside floors dirty trash set out in the cans on the ground for days building up. The TV. Shut down and be out for a while the remote doesn't work properly. I think it is a nice place good location. It would be a plus for it to have a ice machines down by the evaluator door. I know if I was the manager there that place would be the talk... read more
Business response:
Vernon, thank you for staying at our hotel. We are sorry for the issues you encountered during your visit. Please rest assured that your comments have been shared with the housekeeping and maintenance team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,542 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.