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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A better price than most in the area for the cost Was a good price for the area, provided the essentials, was clean and functional. Only negative observation was some small bugs found more than once or twice, indicating a need for more pest control.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management
Nice hotel. I was expecting less nice for the price but was pleasantly suprised with the 2 rooms i had.
Business response:
Thank you for the glowing review of Extended Stay America. We are delighted to know you loved our well-kept hotel and that we were able to meet your expectations at a good value. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
NSP tour. Cheap room for a houston trip. Good hotel and sleeping conditions.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were happy with our accommodations and that you found us to be a great value. It was a pleasure hosting you, and we look forward to seeing you back again. Sincerely, Hotel Management
Confortable rooms, location is okay, staff not very friendly.
Business response:
Thank you for choosing us for your stay. We are pleased to know you were happy with our accommodations, but we are sorry we missed meeting some of your expectations. We appreciate your feedback as it will help us to improve our future guests experience. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Average but cockroach issue was bad. This place has taken a turn for the worst. I lived here for two years 2010 thru 2012 Monday - Friday on a long contract enagagment and the place couldn't be beat. Fast forward till now. No monthly special rate, cockroaches everywhere, not even an ice machine, and worst of all corporate policy has replaced any sign of customer service. I needed to extend my stay, but only had cash on me, they wouldn't take cash, gave some lame excuse, but then proceeded to prod me every
Business response:
Susan, thank you for staying with us. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We regret that you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope you will ... read more
Business response:
Susan, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Cat or dog hair in the carpet! It was all over one of the chairs in my room. I booked my room for 3 days. My carpet hadn't been vacuumed, no ironing board in my room. I called the front desk and the young lady i spoke with was very nice and apologetic about the carpet. Housekeeping vacuumed my room the same day. The location of room was great. Cleanliness of room not so great!
Business response:
Thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Charles, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.