Extended Stay America - Houston - The Woodlands

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, ​​​​​​​Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Chris, thank you for being our guest atExtended Stay America. We're so happy to know our location was convenient for you and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we hope to see you again soon. ​Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Thank you for sharing your review online. Although you liked certain aspects of your stay, we apologize for the cleanliness issue you had observed here. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Manageme... read more

Business response:

Alan, thank you for choosing Extended Stay America. We are glad to know you enjoyed your well-kept room and found us to be a good value. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Kevin, thank you for staying at Extended Stay America. We are glad to know you loved your well-appointed room and that you had a nice time with us. It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Ruby, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management