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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's clean. Towels are clean. Free continental breakfast
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our well-kept property and enjoyed our complimentary grab-and-go breakfast. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Eh When we checked in and received our room keys, it turned out that the room was already occupied and that was awkward. After we got our correct room it had roaches and there were not dishes available when we asked. But it was overall a great deal but I would only stay there again if I found another great deal.
Business response:
Thank you for being our guest. We are sorry for the issues you experienced. Your feedback will be used as a training tool to improve our service going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
You can't go wrong Good value for your money. Hotel is fine, not top notch condition or fixtures, but if you want all that and are willing to pay double the rate, that is fine also. Basically, for the price, you can't go wrong.
Business response:
Sanford, thank you for choosing us for your needs. We are pleased to know you had a pleasant stay with us and liked the affordable pricing we offer. Thank you once again for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
There is no room cleaning daily! They didn’t change the towel and garbage for my second night! And it was there dripping from the bath sink !
Business response:
Thanks for returning back and being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Nasty Roach Problem This place has a major roach problems. They was in the kitchen counter top, bathroom tub, wall and floor in bedroom.
Business response:
Nettie, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Love the friendly staff they great you with a smile and care for you.
Business response:
Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. On behalf of everyone here, we invite you to stay with us again the next time you visit Houston. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.