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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Everything was great except for the fire alarm going off at 1am. And the black mold in the bathroom.
Business response:
Sean, thank you for choosing Extended Stay America. Although you had an overall pleasant stay, we are sorry your sleep was disturbed due to the false fire alarm going off at midnight. We have also shared your comments with our housekeeping team to ensure oversights such as these are not repeated. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Cool Besides the horrible service I received from hotels.com Everything was smooth . They were out of alot of amenities. Like plates and cups
Business response:
Sean, thank you for choosing to stay at Extended Stay America. Although from the rating it seems overall you enjoyed your time with us, we are sorry for the lack of amenities you encountered. We have shared your feedback with the appropriate team to restock these items immediately. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Sleepie Hollow Hospitality was good. Convenient and clean.
Business response:
Elaine, thank you for being our guest. We believe that excellent customer service, our prime location, and well-kept property makes us an amazing choice. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Good room poor neighborhood Room was fine, you get what you paid for. But the hall way is full of smoke and weed smell.
Business response:
Thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the smoke smell in the hallways. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. We hope to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Nice job Very accommodating during my stay!
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We are delighted to know our service and accommodations exceeded your expectations! We appreciate you choosing us over other hotels in the area, and we look forward to welcoming you back for another visit. Sincerely, Hotel Management
I feel unsafe with this inn.location possibly is crime prone .I saw people people of questionable characters come and go .There was water shutdown twice in a day, and each episode was for hours .Will not stay there again .My access card was only activated for 1 ,instead of two days .I learned this on my second day ,wherein I tried to get in and inn staff (housekeeper) saw me asking her to help me get in,but she just ignored me .it took several mins ,before i was able to get in ,despite calling their foyer phone . Check in re... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 787 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.