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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Adeana, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The breakfast was not what I expected and the front desk lady was rude! The rooms were really clean and was a steal for what I paid for
Business response:
Nicolas, thank you for your nice review of Extended Stay America. We are happy to know you liked your clean room and had a pleasant stay. That being said, we are sorry our grab-and-go offerings were not to your satisfaction. You deserved better from us, and your feedback has been discussed with the front desk team to further improve our customer service. We hope you will be back to see us again soon. Sincerely, Hotel Management
Nice The hotel was really nice and clean but they put an extra 100$ hold on your card thats unknown.
Business response:
Stephanie, thank you for taking the time to share your feedback at Extended Stay America. We are glad to know you liked our clean property and had an overall great stay. However, we're sorry our team did not provide you with a clear explanation of the charges during the check-in process. There is a temporary hold to cover any incidentals and the hold is released again in your personal account within a week. We hope to welcome you back whenever you are in this area. Sincerely, Hotel Management
The service was good. The ladies at the reception were very helpful. Jasmine and here coworker were patient and understanding last night when I checked in. They took care of every little request I had with a smile. They have my 5 stars.
Business response:
Thank you so much for the wonderful review, most especially the kind comments about Jasmine. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
You Get What You Pay For.. It was exactly what you’d expect a $50 room to be.
Business response:
Ashlee, we appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
last minute comfort pleasant stay
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Worked in a pinch Really outdated and the bed was extra small. My wife and I are both 6ft and over. Woke with swollen feet. Our desk clerk was awesomeness though
Business response:
Thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chan... read more
Downtown hotel I reserved a night downtown because I didn’t want to deal with the traffic from Sealy in the morning when I have a 0730 appointment. I travel extensively as a veteran with a military family. I stay in extended stay America hotels nationwide. I’m sorely disappointed with the increase in the deposit amount of $100. I never pay that much and it was hidden in the super small print details that there would be a deposit but not how much!! I normally travel with my service dog and never pay most deposits, but I don’t... read more
Business response:
Thanks for being our guest. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. The charges is a temporary hold to cover any incidentals, If no incidental charges were incurred, the hold is released and becomes available again in your personal account. Most banks will release the hold as quickly as possible. We regret any inconvenience it caused and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.