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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location it self was good. But the maanger was not helpful. The hallway we stayed on smelled the weed. The room across from us was in and out all night long and there was no one working up front at 11:00 when i went to report it. There was people outside our window laughing and being loud in the middle of the night. We got maybe 2 hours of sleep and left the next morning. I feel we should get a refund for the night we didn't stay.
Business response:
Shana, thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The bathroom wasn't working.
Business response:
Thank you for your review. We are sorry for the issue you had with the bathroom and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
They did not have the room I purchased online, so I need a difference of pay. I paid $71 when I got here but I paid 87 online so I need the $16 refunded
Business response:
Kerric, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
didnt get a room even after reservation very disappointed, we went there late around 11pm and they told us that there are no rooms available and they are cancelling the reservation. they should have informed earlier that they cannot give us the room as we had already reserved earlier
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Pay in the lobby or don’t pay at all. After paying for our stay, the door to the lobby was never opened therefore our money was just taken from us. And we had to wait in the car till morning, when a worker told us that they would no longer be able to compensate the money that we paid because we were too late to check in
Business response:
Kamillah, thank you for being our guest. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Nasty place to stay There were roaches all over the room and the toilet was stopped up
Business response:
Skylia, thank you for your review. We apologize for the insects you encountered in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are also sorry for the inconvenience you had due to the toilet. We have asked our maintenance team to address it. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.